Apprentice IT Technician DOCEX 360 LIMITED

Velocity Academy have an exciting new opportunity for an IT apprentice with Docex360, an IT Managed Services Provider, based in Horsham. Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket.

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday to Friday, 9.00am to 5:30pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    18 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000206460

  • Positions

    1 available

What you will do in your working day

  • Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with basic remote troubleshooting
  • Escalate tickets that require Senior Helpdesk Engineer support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
  • Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Undertake other duties as required by the Helpdesk team leader or Head of IT

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: velocity-pt.co.uk

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Docex360 are an IT Managed Services Provider based in Horsham. We are a young, exciting and dynamic organisation that have experienced high growth since our inception in 2016 - our key services include Managed Print, IT Hardware & Support.

Employer

DOCEX 360 LIMITED

Address

Portfolio House

Field Place Estate

Broadbridge Heath

RH12 3PB

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Training

Training provider

VELOCITY 1ST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tom Crossland

thomas.crossland@velocity-pt.co.uk

07887340679

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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