Apprentice IT Technician DOCEX 360 LIMITED
Velocity Academy have an exciting new opportunity for an IT apprentice with Docex360, an IT Managed Services Provider, based in Horsham. Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket.
Closing date: 15 Dec 2023
Apprenticeship summary
-
Annual wage
£15,000.00
-
Working week
Monday to Friday, 9.00am to 5:30pm.
Total hours per week: 37.5
-
Expected duration
15 Months
-
Possible start date
18 Dec 2023
-
Date posted
18 Oct 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000206460
-
Positions
1 available
What you will do in your working day
- Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with basic remote troubleshooting
- Escalate tickets that require Senior Helpdesk Engineer support
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
- Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
- Identify opportunities for improvement and make constructive suggestions for change
- Undertake other duties as required by the Helpdesk team leader or Head of IT
The training you will be getting
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
What to expect at the end of your apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
DOCEX 360 LIMITED
Address
Portfolio House
Field Place Estate
Broadbridge Heath
RH12 3PB
Training
Training provider
VELOCITY 1ST LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Tom Crossland
thomas.crossland@velocity-pt.co.uk
07887340679
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.