IT Support Apprentice HEYGATES LIMITED

A fantastic opportunity has become available for an IT support apprentice to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and travel to other sites in the UK.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    Salary increase due to performance and completion of the apprenticeship.

  • Working week

    Monday to Friday 9:00 – 17:30 1 ¼ hour for lunch

    Total hours per week: 37

  • Expected duration

    24 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    16 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • The first point of contact for IT support related queries from the various sites.
  • Take ownership of user problems and be pro-active when dealing with issues.
  • Troubleshoot and assist users face-to-face, by phone, be email or remote access.
  • Maintaining inventories of IT equipment including mobile phones
  • Carry out necessary support and monitoring activities such as anti-virus scanning and backups to help maintain an efficient and robust infrastructure.

The training you will be getting

  • 6 hours a week off the job training. 
  • Remote training. 
  • IT Level 3 qualification.
  • Information communications technician

What to expect at the end of your apprenticeship

Permanent position once the completeion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

Are you able to get to the location? Have you got any experience or qualifications in IT?

About the employer

Our client is a family business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. They spans farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England.




Bugbrooke Mills




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Lucy Harris

01536 851190

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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