Level 2 Customer Service Practitioner Apprentice ALTER ROCK LIMITED

A great opportunity for a Level 2 Customer Service Practitioner apprenticeship at Alter Rock. Duties will be Customer Service based, with training for climbing activities and supporting the trained professionals with the services of the company.

Sign in to apply

Closing date: 18 Dec 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts range from 12:00pm - 17:00pm and 17:00pm - 22:00pm Monday to Sunday. Shift patterns to be confirmed at interview stage.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    19 Dec 2023

  • Date posted

    16 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000205714

  • Positions

    1 available

What you will do in your working day

  • Meeting customers
  • Booking them in for sessions
  • Taking telephone bookings
  • Making drinks and meals for customers
  • General cleaning duties will be required including cleaning equipment and supporting qualified climbing instructors with a view to becoming a fully trained instructor

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship
  • Support with English and maths if required
  • End Point Assessment
  • Work based learning

What to expect at the end of your apprenticeship

  • To complete a Customer Service Practitioner Level 2 Apprenticeship and to potentially go on to become a fully trained Climbing Wall Instructor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative, Physical fitness, Confident, Well presented, Reliable, Motivated

Qualifications

GCSE or equivalent English and Maths (Grade 2/3 or D-E or Level 1 FS) Essential
GCSE or equivalent English and Maths (Grade A*-C / 4-9 or Level 2 FS) Desired

Things to consider

Are you able to commute to this place of work easily, including being able to work until later hours set out in the flexible shifts required? Please ensure that you include on your application your highest English and Maths qualifications (including predicted grades if you are awaiting results)

About the employer

Alter Rock Indoor Climbing Centre is Derby’s leading centre for learning climbing skills. We have other fun activities to suit all ages and abilities such as swinging along the Air Walk aerial assault course or crawling through the Labyrinth Cave.

Employer

ALTER ROCK LIMITED

Address

ST. JAMES CHURCH

MALCOLM STREET

DERBY

DE23 8LU

You must have JavaScript enabled to view a map of the location

Training

Training provider

JUNIPER TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Diane Jones

diane.jones@junipertraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.