Practice Administrator Apprentice DRS GILCHRIST ORTON & ORTON

You will be working alongside the practice and assistant practice managers helping with the daily running of the business from general administrative duties such as answering the phone and dealing with queries and requests, computer work, liaising with staff and patients.

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Closing date: 07 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, between 09:00 - 17:00.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    11 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Duties to include supporting staff and help problem solve, assisting with and learning HR skills, working with GP and clinical teams, rotas, IT, H&S, leaning about CQC and making sure audit standards are kept
  • The post-holder will need to become familiar with all functions of the Practice clinical system, Training will be given
  • In conjunction with the Practice Manager, undertakes specified duties in relation to fire safety, Health and Safety and risk management within the Practice
  • Assist the Practice Manager in compiling and updating policies and procedures in all areas of the Practice
  • To undertake regular delegated tasks and special projects as delegated by the Asst Practice Manager
  • Support the Practice and Practice Manager in maintaining its CQC Good rating and strive towards an Outstanding rating
  • Convene meetings, prepare agendas and ensure distribution of minutes as necessary
  • Help manager the training process and schedule for all staff
  • In the performance of the duties outlined in this job description, the post holder will have access to confidential information relating to patients and their carers, Practice staff or other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
  • The post holder will support the equality, diversity and rights of patients, carers and colleagues

The training you will be getting

  • Level 3 Apprenticeship Standard Business Administrator

This will include:

  • City & Guilds combined knowledge and competency-based qualification functional skills Level 1 in English, maths and ICT
  • Personal Learning and Thinking Skills
  • The program is based on end point assessment

What to expect at the end of your apprenticeship

  • There is a huge chance for progression, further training and a permanent position with this role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Enthusiasm/Motivation, Work well under pressure, Good time management, Dynamic, Confident


GCSE or equivalent English (Grade Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade Grade 4/C or above) Essential

Things to consider

You can reach Hatfield Heath by car or public transport. Please have a look at the journey before you apply to make sure you can get there and won't be late.

About the employer

We are a rural GP surgery which consists of 2 practices – Hatfield Heath and Hatfield Broad Oak. We dispense medication to our own patients and have a practice number of approx. 10,000. Please check our website for more information about us





Hatfield Heath

CM22 7EH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Kellie Tighe


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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