Receptionist Apprentice The Wells Medical Practice - Tunbridge Wells

The purpose of the role is to: - Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. - Undertake a variety of administrative duties to assist in the smooth running of the Practice including clerical support to clinical staff.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am-5pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    10 Mar 2024

  • Date posted

    09 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties and Responsibilities:

The duties and responsibilities to be undertaken by an Admin Apprentice may include some or all of the items in the following list, dependent on competency levels, and current and evolving Practice workload and staffing levels. Duties may be varied from time to time under the direction of the Practice Manager.

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

- To deal with internal and external post and emails on a day to day basis

- To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner.

- To meet and greet visitors as required.

- To provide appropriate reception cover as and when required.

- To obtain and retrieve clinical/non-clinical records as requested.

- To support the control of clinics/appointments and retrieve records.

- To maintain filing systems in line with organisations policies and procedures.

- To assist with the ordering and maintenance of stock supplies (specific to role as appropriate).

- Collating information for reports

- To be a flexible and supportive member of the team.

- Prescriptions:

o To ensure that requests for acute and repeat prescriptions are processed in line with contract requirements;

o To identify patients whose prescriptions are due for review for the relevant GP;

o To manage systems for passing prescriptions to pharmacies who provide a collection service;

o To liaise with doctors, patients, hospitals, pharmacists, and others as and when required in connection with medication prescribed for registered patients;

o Management of the recording system for controlled drugs;

o Ordering of stationery required for issuing prescriptions.

- Ensuring that registrations and deductions are processed in line with Health Authority requirements, and that appropriate record keeping systems are up-to-date and fit for purpose.

- Ensuring that the system for the record keeping of temporary residents is kept up to date;

- Summarising of patient notes in line with internal procedures and external QOF deadlines;

- Using appropriate read codes, scanning correspondence to ensure the accurate recording of Quality and Outcome Framework (QOF) specific information, and patient specific information, bearing in mind the implications of such recording;

- Ensuring that patient records are kept up to date with relevant information, enabling clinicians and other relevant staff to access accurate and up to date patient histories.

- Throughout the training period the post holder will be expected to complete all educational and training as required

Practice Policies and Procedures

- To sign a learning contract with the training provider and adhere to the agreement

- To assist in the administration process associated with service audits (specific to role as appropriate)

- To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.

At Wells Medical Practice, you will be working towards a Business Administration Level 3 Qualification over the course of 15 months.

The training you will be getting

Business Administrator Apprenticeship L3 including Functional Skills in Maths and English.

What to expect at the end of your apprenticeship

Long term position and a possible differ to the clinical side of things or gradually admin responsibility increase (management).

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

At the Wells Medical Practice our goal is to provide the best possible care for our patients within the resources available.


The Wells Medical Practice - Tunbridge Wells


Abbey Courts,


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Mar 2024