Apprentice Customer Service Advisor LONDON DRAINAGE FACILITIES LTD

With over 17 years within the drainage industry, we are beyond excited to be expanding our team. With a healthy and growing pipeline of work, we are looking for a talented and driven Contract Administrator to join our team

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am-5.30pm (1 hour for lunch)

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    10 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Job Role    

·       Handling a high volume of inbound calls from engineers and/or clients

·       Provide advice that is correct and within the correct guidelines and framework

·       Providing resolutions to any queries raised to you

·       Logging jobs on our inhouse system

·       Assisting jobs to engineers and team

·       Taking calls regarding emergency repairs

·       Shutting down completed jobs

·       Authorising jobs for out of hours

·       Updating the system with the correct, high-quality information

·       Operating the live system

·       Collecting information

Skill set and experience
·       Computer literacy: Microsoft Outlook, Excel and Word

·       Good communication skills, both written and verbal

·       Display an excellent use of initiative

·       Excellent telephone manner

·       Attention to detail is expected

The training you will be getting

You will achieve the Level 2 Customer Service Apprenticeship.

You will need to attend workshops via Teams.

You will have a Mentor who will work with you on a one to one basis.

In-house training will be given to support specifics of the role.

What to expect at the end of your apprenticeship

There will be ongoing opportunities for progression for the right candidate upon completion of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Please ensure you are able to get to the workplace. It is quite difficult to get to if you do not drive.

About the employer

LDF is one of the UKs fastest growing drainage maintenance companies. Established in 2006, LDF have been providing its drain maintenance services to commercial, residential, retail, education, healthcare and local authority sector clients.




10 Hallsford Bridge Industrial Estate, Ongar Road

Ongar Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Andrea Gregory


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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