Apprentice Telesales/Business Developer (Merton) HOWDEN JOINERY LIMITED

Are you looking for a new challenge that you can earn while you learn? Do you want to be part of an incredible team working towards a common goal, providing excellent service to our customers? The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

    Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products

  • Working week

    Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    05 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000203818

  • Positions

    1 available

What you will do in your working day

  • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
  • Focus on effective customer account management, aiming to increase the company’s customer base and develop long-term collaborative relationships within the building trade
  • Maintain up-to-date product and industry knowledge
  • Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
  • Keep in touch with both leading banks depots regularly via the telephone and using our customer engagement messaging tool
  • Develop long-term collaborative relationships with customers
  • Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls
  • Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Training provided by an in-house Learning & Development Team
    Support from an external training provider
  • 15-month programme including a minimum 12 month learning period plus end point assessment
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship

What to expect at the end of your apprenticeship

  • Full-time employment with Howdens

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Patience

Qualifications

GCSE or equivalent English (Grade 4 / C and above) Desired
GCSE or equivalent Maths 4 / C (Grade 4 / C and above) Desired

About the employer

Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence. At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

Employer

HOWDEN JOINERY LIMITED

Address

Nelson Trading Estate

Unit 12 Morden Rd

London

SW19 3BL

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Training

Training provider

STAFF SELECT LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@novatraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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