Ford Customer Service Advisor Apprenticeship - Warrington PENTAGON MOTOR HOLDINGS LIMITED
Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.
Closing date: today
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.0
Possible start date
01 Dec 2023
05 Oct 2023
Level 2 (GCSE)
What you will do in your working day
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
The training you will be getting
Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
Level 2 Customer Service Practitioner Apprenticeship Standard
What to expect at the end of your apprenticeship
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.
Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.
Requirements and prospects
Desired skills and personal qualities
About the employer
PENTAGON MOTOR HOLDINGS LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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