IT Support Desk Apprentice NETTEAM TX LIMITED

A great opportunity has arisen to join Netteam tX, an IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK, as an IT Support Apprentice. Full training will be given to be the main point of contact between the business and end-user in logging and supporting all incidents service requests.

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Closing date: 15 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9.00am - 5.30pm / 8:30am - 5.00pm or 9:30am - 6.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 May 2024

  • Date posted

    10 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Point of contact between the business and end-user
  • Logging all incidents and service requests
  • Providing updates on tickets
  • Creation of tickets
  • Resetting passwords
  • Setting up new devices for our client base, both Windows and Mac
  • Completion of laptop pre-builds and post-builds
  • Managing your time efficiently and planning your day accordingly

The training you will be getting

This is a Level 3 Information Communications Technician Apprenticeship. Training will be a mix of remote, live tutor led training, face to face training and 1-1 reviews.

Maths and English Functional skills Level 2 if required.

What to expect at the end of your apprenticeship

Netteam tX encourage on-going training and development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative


GCSE or equivalent English (Grade 4 or C) Desired
GCSE or equivalent maths (Grade 4 or C) Desired

About the employer

Our Company Netteam was established in 2003, and have offices in Newbury, Berkshire, and in Eccles, Manchester, supporting clients across the UK. We’ve built up a fantastic and loyal client base. We pride ourselves on forming close relationships with our clients so that as their business grows we seamlessly grow their technological systems. We are an experienced Managed Service Provider working with SMEs, Education and Hospitality. We work with businesses from all industries and we have specialist knowledge of the hospitality sector. We specialise in businesses from 15 to 250 employees; schools, colleges and nurseries; as well as Hotels and other hospitality venues. We understand your business and will meet the whole range of your technological needs. Our team comprises of a range of warm friendly and most of all Tech savvy guys. The teams are made up of the following departments and people – our two Managing owners, Operations team, Finance team, Sales team, 1st/2nd Line Tech team, External Tech experts and our own dedicated Social Media & Digital Marketing team. All of which are focused on ensuring we deliver an excellent customer experience all of the time.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Eaves

07922 426414

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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