Service Desk Technician Apprentice (TCS Computer Services Limited) T.C.S. COMPUTER SERVICES LTD

Data Entry Apprentice required to support business needs within TCS Computer Services Limited (TCS). Determining the best solution based on the issue and details provided by customers. You will also direct unresolved issues to the next level of support personnel.

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Closing date: 04 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    They will be a shift pattern. This is to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    04 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000203336

  • Positions

    1 available

What you will do in your working day

  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Serving as the first point of contact for customers seeking technical assistance over the phone, email of Service Desk.
  • Understanding of Data Protection
  • Walk the customer through the problem-solving process

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal, and professional standards
  • Support the information systems needs for your business estio.co.uk/courses/information-communications-technician

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Service Desk, Microsoft Operating Systems, Microsoft 365 Administration, Microsoft Office Application, Hardware, Understanding of PC hardware

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Parking space when available. Company Pension Scheme. 25 days holiday rising to 30 over next five years (excluding bank holidays).

About the employer

TCS Computer Services Limited (TCS) are an IT Services Provider who offer a wide range of services across ICT including Web Hosting, Telephony, Cloud Computing, Training, Managed Services, Database Development and more. TCS have an exciting opportunity to join our small performance driven team who pride ourselves on efficiently delivering results for our customers. If you take pride in your work, enjoy working in a fast-paced environment and learning new skills, we would love to hear from you.

Employer

T.C.S. COMPUTER SERVICES LTD

Address

Unit 57 ,Crown House

Home Gardens

Dartford

DA1 1DZ

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Training

Training provider

ESTIO TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Rachel Harati

Rachel.Harati@estio.co.uk

01133500333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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