Customer Service L2 Apprentice SOLUS (MIDLANDS) LTD

Finishing Touch Cars are looking for a Customer Service Apprentice to join their friendly family run business. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.

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Closing date: 12 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday. Exact shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    03 Oct 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000202946

  • Positions

    2 available

What you will do in your working day

  • The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
  • Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality
  • These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
  • You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation
  • You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering it to your customers
  • You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
  • Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media

The training you will be getting

  • Customer service practitioner Level 2 Apprenticeship Standard
  • Functional Skills in maths and English, if required 

What to expect at the end of your apprenticeship

Once you've completed the Apprenticeship, there are several progression routes available, dependant on your industry and job role such as:

  • Team Leader / Supervisor (Level 3)
  • Business Administrator (Level 3)
  • Digital Marketer (Level 3)

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Attention to detail, Communication skills, Customer care skills, Initiative, Organisation skills, Patience, Team working

Qualifications

GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

customer service skills. to be thorough and pay attention to detail. the ability to work well with others. sensitivity and understanding. patience and the ability to remain calm in stressful situations. the ability to accept criticism and work well under pressure. excellent verbal communication skills.

About the employer

Finishing Touch Cars is proud to offer one of the UKs most diverse fleet of limousines, wedding cars and chauffeur driven executive cars. Having been established since 1985 the steady growth has been achieved by offering first class service as well as great value for money. We realise how important your special occasion is and our service will ensure it is one you will never forget.

Employer

SOLUS (MIDLANDS) LTD

Address

Units 108-109

Middlemore Business Park

Middlemore Road

B66 2EP

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Training

Training provider

SANDWELL COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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