Customer Service L2 Apprentice SOLUS (MIDLANDS) LTD
Finishing Touch Cars are looking for a Customer Service Apprentice to join their friendly family run business. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality.
Closing date: 12 Jan 2024
Apprenticeship summary
-
Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday to Friday. Exact shifts to be confirmed.
Total hours per week: 40.0
-
Expected duration
15 Months
-
Possible start date
15 Jan 2024
-
Date posted
03 Oct 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000202946
-
Positions
2 available
What you will do in your working day
- The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation
- Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality
- These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
- You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation
- You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering it to your customers
- You provide service in line with the organisation's customer service standards and strategy and within appropriate regulatory requirements
- Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media
The training you will be getting
- Customer service practitioner Level 2 Apprenticeship Standard
- Functional Skills in maths and English, if required
What to expect at the end of your apprenticeship
Once you've completed the Apprenticeship, there are several progression routes available, dependant on your industry and job role such as:
- Team Leader / Supervisor (Level 3)
- Business Administrator (Level 3)
- Digital Marketer (Level 3)
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
SOLUS (MIDLANDS) LTD
Address
Units 108-109
Middlemore Business Park
Middlemore Road
B66 2EP
Training
Training provider
SANDWELL COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.