Medical Receptionist Apprentice Moss Healthcare Harrogate

VQ Solutions are looking for a confident individual to provide a high level of customer service in DR Moss and Partner's practice within the reception area. You will welcome and handle patient enquiries to a professional standard working within the administration department and reception.

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Closing date: 10 Dec 2023

Apprenticeship summary

  • Annual wage

    £14,625.00

  • Working week

    Monday to Friday on a shift rota TBC.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    02 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000202598

  • Positions

    1 available

What you will do in your working day

  • Welcoming patients to the surgery - providing excellent customer service at all times
  • Arranging appointments via the telephone and face to face
  • Handling repeat prescription requests
  • Arranging visit requests
  • Dealing with SystmOne tasks 
  • Updating and adding new patient records to SystmOne
  • Supporting the administrative team where required
  • Process E-consults

The training you will be getting

You will work towards a Level 3 Business Administrator Apprenticeship delivered by VQ Solutions. You'll have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews. All apprenticeship work will be completed during working hours.

What to expect at the end of your apprenticeship

The majority of our apprentices are offered full-time roles upon the successful completion of their apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Non judgemental, Patience, Empathetic, Punctual

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

The employer has asked that providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact may be reported to the ESFA

About the employer

Dr Moss & Partners is a Harrogate Doctors’ Practice that has grown and developed on the principles of combining high standards of modern medical care with a personal and friendly service to patients. It provides essential, additional and enhanced services under the NHS Personal Medical Services (PMS) Contract.

Employer

Moss Healthcare Harrogate

Address

28-30 KINGS ROAD

HARROGATE

HG1 5JW

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Training

Training provider

VQ SOLUTIONS LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Christy

christy.slater@vqsolutions.co.uk

01423740006

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.