Customer Service / Parts Apprentice BERKSHIRE PARTS & PANELS LTD

We are keen to train and support an apprentice who will really enjoy building relationships with customers. If you would enjoy taking inbound calls, upselling and making outbound calls then this would be a great first role for an outgoing apprentice, who is looking for a challenge and to get a foot in the door of a customer service / sales career.

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Closing date: 15 Jan 2024

Apprenticeship summary

  • Annual wage


    Quarterly pay review

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours of work: Monday to Friday between 8am - 5.30pm, Alternate Saturday’s: 8am - 1pm. (Average 46 hours per week over 18 or 40 hours for under 18).

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    16 Jan 2024

  • Date posted

    02 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering inbound customer calls
  • Conversing with the customer to understand their needs
  • Processing the customers requirements
  • Upselling promotions and discounts
  • Outbound sales calls
  • Assist on the trade counter at times

The training you will be getting

Training for the Level 2 Customer Service Practitioner is 2 days a month with WBTC, group sessions both in person and remote. Once a month there would be a 1-1 training and review meeting with their Training Consultant. 

Functional skills English and maths Level 1, if required would be delivered both in person and remotely.

What to expect at the end of your apprenticeship

Continuation of training and development is encouraged.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Confident, Resilient


GCSE or equivalent English (Grade 3/D) Desired
GCSE or equivalent maths (Grade 3/D) Desired

About the employer

We are a family run motor factor specialising in the supply of parts, paint and consumables to companies within the automotive, aerospace, construction, marine and leisure industries. Our core business lies in the Accident Repair sector, and we have customers spanning a large part of southern England.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Eaves

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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