Customer Service / Parts Apprentice BERKSHIRE PARTS & PANELS LTD
We are keen to train and support an apprentice who will really enjoy building relationships with customers. If you would enjoy taking inbound calls, upselling and making outbound calls then this would be a great first role for an outgoing apprentice, who is looking for a challenge and to get a foot in the door of a customer service / sales career.
Closing date: 15 Jan 2024
Quarterly pay review
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40.0
Possible start date
16 Jan 2024
02 Oct 2023
Level 2 (GCSE)
What you will do in your working day
- Answering inbound customer calls
- Conversing with the customer to understand their needs
- Processing the customers requirements
- Upselling promotions and discounts
- Outbound sales calls
- Assist on the trade counter at times
The training you will be getting
Training for the Level 2 Customer Service Practitioner is 2 days a month with WBTC, group sessions both in person and remote. Once a month there would be a 1-1 training and review meeting with their Training Consultant.
Functional skills English and maths Level 1, if required would be delivered both in person and remotely.
What to expect at the end of your apprenticeship
Continuation of training and development is encouraged.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent maths (Grade 3/D) Desired
About the employer
WEST BERKSHIRE TRAINING CONSORTIUM
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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