Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants.. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Exact shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    26 Dec 2023

  • Date posted

    28 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are offering an amazing 18-month Fixed Term Contract opportunity at an FTSE 250 company within our award-winning People Services Team. If you’re looking for a supportive and fun apprenticeship opportunity within hospitality, then look no further.

During your employment you’ll be supported by not only our Apprenticeship Partner at Lifetime Training but with your own mentor. Whether it’s practical “how to” support or discussing what’s next, we will have you covered.

Your role will include;

  • People Support
  • Administration
  • Business Support
  • Customer Experience 

The training you will be getting

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Once you apply, we can discuss in more detail the standards involved in each scheme and the modules you will be expected to complete

What to expect at the end of your apprenticeship

  • Ongoing development and support

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Eager to learn


GCSE or equivalent None Required (Grade C/4) Desired

Things to consider

You’ll be well rewarded… Annual Bonus Scheme – We’re all about rewarding the hard work everybody puts in - Buy up to an extra 3 weeks holiday – life is for living after all! - Love eating out? You’ll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount. - Never a dull moment – fun, laughs and lifelong friends! - On top of all this, we offer; a pension (based on eligibility.) 26 days paid holiday, high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you. - A modern and relaxed office, with great facilities, close to lots of transport links.

About the employer

To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.




Head Office


B3 1JP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Dec 2023