Apprentice Customer Services Advisor - Graduate J P Raven & I H Crickmay

You will thrive on learning all about the insurance sector and dealing with NFU Mutual customers whilst generating and securing sales of NFU Mutual insurance products to the local private and business community.

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Closing date: 12 Jan 2024

Apprenticeship summary

  • Annual wage


    Employer Pension Contribution Health & Wellbeing Allowance 25 days Holiday

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    28 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering the telephone
  • Eventually handling enquiries
  • Providing quotations
  • General Insurance transactions
  • Support to rest of team
  • Undertaking product licensing

The training you will be getting

You will work towards your:

  • Insurance Practitioner Level 3 Apprenticeship
  • Certificate in Insurance (Cert CII)
  • Level 2 Functional Skills in English and Maths (if required)

Training will be via Davies, virtually, 6 hours per week off the job training.

What to expect at the end of your apprenticeship

Possibility of progressing to a permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative


Other 2:2 Degree or abvoe (Grade Pass) Essential

Things to consider

Full UK Driving Licence would be advantageous as this area is not easily accessed via public transport. Pre Employment checks will be required.

About the employer

For more than a century,  we have provided quality insurance to customers, their families, and their businesses, as well as supporting the communities they live and work in.


J P Raven & I H Crickmay


Boxted Farm

Berkhamsted Road

Hemel Hempstead


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


John Paton

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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