Ground Operations Apprentice BRITISH AIRWAYS PLC

This apprenticeship is your chance to learn and earn in a hands-on role behind the scenes. You’ll get to grips with the operational tasks that keep everything running smoothly for customers - providing a great introduction to an aviation career.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Variable shift pattern of 7 in 3 off/ 7 in 4 off, covering 365 days a year. Shifts times between 4.30pm - 12.30am. Under 18s will only work shifts between 7.00am - 9.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    04 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    15 available

What you will do in your working day

It takes a carefully coordinated team effort to ensure our customers, and their luggage, leave on time, all the time. British Airways colleagues in Baggage Handling, Aircraft Loading and Ground Logistics all play a vital part.

You’ll gain experience across all three teams, to learn how to operate our different systems and vehicles - and to gain a full understanding of how we deal with disruption and keep flights on schedule. You will have a direct impact on punctuality and customer satisfaction, so working as a team and with customer focus is key.

Some duties include:

  • Preparing customer baggage for departures - both main baggage build and out of gauge operations through safe reconciliation processes
  • Loading and unloading of customer baggage, cargo, freight and approved items on to and off the aircraft
  • Undertake a range of airside logistics activities to ensure a safe and timely arrival and departure of our aircraft 

There’s a big focus on safety and security, so you’ll be kitted out with protective equipment and weather-resistant gear (you’ll be working outdoors in all kinds of conditions). You also need to be flexible and adaptable to different shift patterns, and just as happy being outdoors in all kinds of weather conditions. Resilience is key. Of course, we’ll make sure you’re fully equipped with all the proper uniforms and protective equipment you need to keep you safe.

The training you will be getting

With extensive training, support and hands on experience, the programme will give you everything you need to gain an Intermediate Apprenticeship (level 2) as an Aviation Ground Operative.

What to expect at the end of your apprenticeship

Dependent on performance throughout the apprenticeship, we would look to support colleagues into a permanent role as Ground Operations Agent

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent 3 GCSEs including English and Maths (Grade 9 - 4 (A* - C)) Desired

Things to consider

Must hold or predicted to obtain a full UK DVLA driving licence with 6 months experience by your start date, to enable CAT 3 licence training and allow for airfield driving to fulfill driving related job tasks (i.e. dolly). Have the ability to lift weights up to 32kg.

About the employer

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else




London Heathrow Airport Terminal 5

The Compass Centre

Nelson Road


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Aviation ground operative

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today