Apprentice Hospitality Supervisor HARWOOD PROVISIONS COMPANY LIMITED

We are recruiting a Hospitality team member apprentice to support the growth of our business. This is an exciting opportunity for an Apprentice to gain many new skills alongside study, and to progress a career in catering, hospitality, or an associated area. You will be assisting with general admin tasks, assisting guests with queries and requests.

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Closing date: 26 Jan 2024

Apprenticeship summary

  • Annual wage

    £9,609.60

  • Working week

    Shifts will be arranged/discussed prior to apprenticeship commencing.

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    29 Jan 2024

  • Date posted

    27 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000201663

  • Positions

    1 available

What you will do in your working day

  • Processing bookings
  • Assisting with general administration tasks
  • Assisting guests with queries and requests, providing exceptional customer service
  • Assisting the hospitality manager to deliver an outstanding guest experience. Set up areas for food and drink service in Harewood Estate event spaces which include The Hovels and The Garden Lodge producing coffees and other hot drinks
  • Serving drinks and food to customers

The training you will be getting

  • Training will be mainly in the workplace alongside your colleagues and day release at college one day per week. The length of the apprenticeship programme is 15 months (inclusive of 3 months for the end point assessment). The apprentice will undertake the Hospitality Supervisor Level 3 apprenticeship standard

Mode of delivery:

  • Day release at the Printworks campus. All hospitality team members must have the following introductory knowledge. Understand what hospitality means, the culture of the industry and why delivering a customer experience to meet and exceed customer’s expectations is so important to hospitality businesses
  • Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people. Know the range of businesses and establishments that make up the hospitality industry, their differences and similarities and the variety of job roles and progression opportunities that are available
  • All hospitality team members must have core hospitality knowledge, skills, and behaviours. Dealing with a range of customers, understanding the business needs, values, and mission statement
  • The apprentice will cover a range of units and will then specialise in a specific pathway depending on their job role such as Food and Beverage, House Keeping, Concierge, Front Office, Events or Hospitality Outlet Supervisor

What to expect at the end of your apprenticeship

The possibility of securing a full-time position. We pride ourselves in supporting our staff to achieve promotion within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade Level 1) Essential
GCSE or equivalent Maths (Grade Level 1) Essential

Things to consider

- Location of Harewood House and travel arrangements to support the role. - The role is front of house based and therefore will require large periods of time standing up and can be fast paced during business periods. - Please review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates.

About the employer

Harewood Estate lies nestled between Leeds and Harrogate, set in sweeping Yorkshire landscape designed by Lancelot “Capability” Brown. The Estate has a diverse range of business interests including a portfolio of 9 self-catering Holiday Cottages, food production and hospitality among others. The Estate is currently owned by Davis Lascelles, 8th Earl of Harewood. His son Ben is the director of the Estate and son Eddy is director of the Harewood Food and Drink project, set up to promote the best local produce including everything that is reared and grown on the Estate itself.

Employer

HARWOOD PROVISIONS COMPANY LIMITED

Address

HAREWOOD ESTATE OFFICE

HAREWOOD YARD

LEEDS

LS17 9LF

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Training

Training provider

LUMINATE EDUCATION GROUP

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprenticeships@leedscitycollege.ac.uk

0113 386 1997

Apprenticeship standard

Hospitality supervisor

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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