Apprentice Receptionist (Dispensary) Mundesley Medical Centre

This an exciting apprenticeship role for someone who likes people and wants to achieve a customer service qualification. You will be working within our busy dispensary mainly at the reception desk where patients collect their medication. You will also be learning about medication by checking in medication deliveries.

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Closing date: 08 Dec 2023

Apprenticeship summary

  • Annual wage


    £200 per week

  • Working week

    Monday 8am – 6pm Tuesday 8am – 4pm Wednesday 8am -4pm Thursday 8am – 1pm Friday 8am – 6pm 1 hr unpaid for lunch

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    11 Dec 2023

  • Date posted

    27 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

To work as part of the busy dispensary team providing basic administration support and to develop customer service skills.

Principal Responsibilities:

· To provide excellent face to face customer service to patients and their representatives the dispensary reception desks.

· Provide assistant to the qualified dispensers by checking and unpacking stock, producing prescriptions and taking telephone messages.

· To develop skills to work as an effective member of the dispensing team.

· To develop administration skills including photocopying, scanning, e-mail communication and filing to support the rest of the team.

· To develop IT skills to produce documents and posters.

· To develop skills to be able to answer and deal with simple medication collection and delivery enquires both face to face, on the telephone and via written/electronic correspondence.

· To input data on to the clinical computer system.

· To adhere to the strict rules on confidentiality.

· Any other duties as requested.

· To complete training requirements and meet deadlines as set by Poultec or the practice.


The training you will be getting

The training for a Customer Service Qualification which is completed at work is delivered by the training provider Poultec training via online learning, tutors and tutor support.

What to expect at the end of your apprenticeship

On completion of the apprenticeship they may be an opportunity for continued employment and further training with the possible opportunity to train as qualified dispenser.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Mundesley Medical Centre is a rural dispensing practice on the North Norfolk coast. The practice has a patient population of around 5,500 which increases with holiday makers. There are a high number of elderly patients registered with the practice. It is an exciting working environment where no two days are the same. The practice encourages the growth and development of staff. Many of the existing staff were recruited as apprentices, some over 20 years ago!


Mundesley Medical Centre





NR11 8AR

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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