Administration Assistant Apprentice D R JONES YEOVIL LTD.

Jones Building Group are looking to appoint an Admin Apprentice to be based at our office in Portishead. You will answer telephones/emails, deal with queries and update spreadsheets. This is a fantastic opportunity to join a busy office to assist in daily administration duties whilst working towards an NVQ level 2 Customer Service Practitioner.

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Closing date: 01 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    27 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • The apprentice will be working alongside the office teams to assist with customer service, order processing, logistics, purchasing and general administrative tasks
  • Answer telephones/emails and deal with queries
  • Raise purchase orders / subcontract orders
  • Frank outgoing post
  • Updating Spreadsheets
  • Assist departments within the business with various tasks plus various admin / secretarial duties as required

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • You will work alongside a workplace mentor to successfully learn the knowledge skills and behaviours in order to be successful in the role
  • This apprenticeship programme is assessed via end point assessment, which includes undertaking a project and a conducting a professional discussion about the competencies you have gained with an external assessment agency

What to expect at the end of your apprenticeship

  • Full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Fast learner, Friendly, Eager to learn, Interest in admin and business, Confident


GCSE or equivalent English & Maths (Grade 4/C) Essential

Things to consider

20 days holiday. Annual Christmas Shutdown. Pension plan.

About the employer

Jones Building Group is a West Country based building contractor which manages over £20M of new construction, responsive maintenance and planned maintenance contracts on behalf of Providers of Social Housing and Local Authorities.




Unit 13, Middle Bridge Business Park

Bristol Road, Portishead


BS20 6PN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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