An exciting opportunity has arisen to join the forward thinking IT team at Highfields School. You will develop a varied and multi functional skill set that will provide a solid foundation on which to build your IT career. Your role will encompass everything from Help Desk Support and User Training to Cyber Security Awareness.
Closing date: 14 Dec 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 40
Possible start date
01 Jan 2024
25 Sep 2023
Level 3 (A level)
What you will do in your working day
- Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
- User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
- Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
- Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
- Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
- Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
- User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
- Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
- IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
- Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
- Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance
The training you will be getting
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
What to expect at the end of your apprenticeship
- Possibility for a permanent position within this sector upon successful completion
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4) Essential
Things to consider
About the employer
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Information communications technician
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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