An exciting opportunity has arisen to join the forward thinking IT team at Highfields School. You will develop a varied and multi functional skill set that will provide a solid foundation on which to build your IT career. Your role will encompass everything from Help Desk Support and User Training to Cyber Security Awareness.

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Closing date: 14 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Jan 2024

  • Date posted

    25 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
  • User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
  • Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
  • Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
  • Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
  • Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
  • User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
  • Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
  • IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
  • Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
  • Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance

The training you will be getting

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

What to expect at the end of your apprenticeship

  • Possibility for a permanent position within this sector upon successful completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

You will be required to undergo a full DBS check upon conditional offer of apprenticeship placement

About the employer

Aims & Values Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13). Our Core Purpose To be an inclusive, happy community that values every individual and inspires them to achieve their full potential. Our Aims To achieve our core purpose and values we aim to: Respect all students and staff as individuals


Highfields School


Upper Lumsdale



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hannah Donald

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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