Business Administration Apprenticeship - ICU Security I.C.U. SECURITY (LIVERPOOL) LTD

ICU are a domestic and commercial alarm, access, fire and CCTV security installation company based in Liverpool with over 500 regular clients. The main focus for the business admin apprentice is to monitor incoming/outgoing calls, dealing with customers and general IT data inputting.

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Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage

    £10,296.00 to £20,319.00

    Pay will be NMW for age

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between the hours of 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    09 Jan 2024

  • Date posted

    25 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000200860

  • Positions

    1 available

What you will do in your working day

  • Composing emails to clients
  • Maintain pro-active communication with clients
  • Keeping database information up to date
  • Observing and maintaining firm confidentiality in relation to all correspondence and communications
  • Book client and internal meetings
  • Answer and make telephone calls
  • Manage the case management system
  • Data entry
  • File, archive, photocopy, scan documents as and when required
  • Ensure that client contact information is kept up to date
  • Proactively assist with ad-hoc communications activities e.g., client contact reports, delegate packs etc.
  • Maintain a level of individual knowledge required for the role
  • Assist with incoming billing, cash collection and accounts queries
  • Cover reception duties

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • All training will be completed on site, no college days, monthly visits from tutor, 20% off the job training

What to expect at the end of your apprenticeship

After completion of the apprenticeship you will interview for a full-time position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths (Grade C/4 or above) Essential
GCSE or equivalent English (Grade C/4 or above) Desired

About the employer

ICU are a domestic and commercial alarm, access, fire and cctv security installation company based in south Liverpool with over 500 regular clients and a growing geographical reach beyond the greater Liverpool area

Employer

I.C.U. SECURITY (LIVERPOOL) LTD

Address

111 HIGH STREET

WAVERTREE

LIVERPOOL

L15 8JS

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Training

Training provider

ASSET TRAINING & CONSULTANCY LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Ella Hudson

ella@assettraining.co.uk

07944203292

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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