Business Administration Apprentice SAFFRON HOUSING TRUST LIMITED

We are looking for someone with a genuine interest in working in a busy office environment dealing with customers and tenants. This vacancy is to assist with administration tasks within Saffron Housings sustainability/operational department. Working primarily within the electrical team as well as assisting with other associated teams.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wage for: Apprentice age 16 - 20 £14'449.56 Apprentice age 21 - 22 £19'639.05 Apprentice age 23+ £20'102.05

  • Working week

    Monday to Friday - agile/flexible working e.g., 08:30 to 16:30, 09:00 to 17:00

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    4 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To undertake and complete a level 3 Business Administrator Apprenticeship. 
Work within the Sustainability/Operational Delivery teams to learn on the job knowledge and to gain the appropriate skills by: 

  • Being the first point of contact for enquiries from tenants, in-housework force and other departments within Saffron via telephone and email

Using our in-house computer operating system to: 

  • Raise appointment letters 
  • Process invoices and liaise with managing budget holders
  • Raise job instructions for contractors 
  • Checking appointment availability of the in-housework force and booking in jobs when required
  • Ensuring all computerised data is held correctly by accurately maintaining, updating and recording all data accordingly 

To attend the college as required, and successfully complete all subsequent works on time and to the required standard.  

What training will the apprentice take and what qualification will the apprentice get at the end?

For the full apprenticeship, learners will complete:  

  • Level 3 Business Administrator Apprenticeship Standard
  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in maths 

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA). 
For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation. 
Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre. 

What is the expected career progression after this apprenticeship?

Potential career progression within Saffron Housing. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Team working, Friendly, Polite, Professional, Enthusiastic, Confident


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

This role involves some work on the telephone where you may encounter customers who are dissatisfied with the service they are receiving. Saffron housing Offer: 23 days holiday plus additional 3½ days to be taken at a time specified by Saffron. This is on a pro-rata basis for employees who join during the holiday year which runs from 1st January to 31st December. Saffron offers an excellent benefits package to all employees which includes Pension, Private Healthcare, Employee Assistance Programme and Shopping Discounts. Free carpark Accessible on public transport – Purple Line (38) from Norwich City Centre The ability to work agilely (from office, home or an alternative suitable location)

About the employer

Saffron Housing Trust is a housing association based in Long Stratton, South Norfolk with over 6,700 homes in Norfolk, Suffolk and across East Anglia. With 200+ employees who are committed to providing quality homes and services to their tenants, offering affordable homes for those in housing need and specialist homes for older and vulnerable adults. Saffron wants to be known for Inspiring Community, Inspiring Trust and being an Inspiring Organisation. At the heart of their strategy is working side by side with their tenants and communities to improve homes and services.




Saffron Barn Swan Lane

Long Stratton Norwich

NR15 2XP

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Training provider



Lindsey Flatt

Apprenticeship standard

Business administrator

Level 3 (A level)

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