GP Surgery Receptionist Apprenticeship ONGO RECRUITMENT LIMITED

This well established medical centre in Winterton, Lincolnshire is looking to recruit a Customer Service Apprentice to provide assistance and help to patients of the Practice in a courteous and professional manner. To perform administrative duties to a high standard as required to support the efficient running of the Practice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


    The rate of pay for this position is £5.28. The wage will increase to NMW following the initial 12 months for aged 19 or over.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The role is Monday - Friday 9.00am - 5.00pm with occasional additional hours due to operational reasons.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    18 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Reception / Administration
  • Completion of a wide range of administrative tasks in line with Practice protocols
  • Accurate inputting of patient data into Practice medical records
  • Deal with patient telephone requests for repeat medication
  • Welcome, direct and assist patients when they visit the surgery
  • Make new and follow up appointments for patients on the medical computer system
  • Answer the telephone as necessary and deal with calls courteously and professionally at all times
  • To open and distribute the post appropriately as required
  • Registration of new patients, and the completion of the registration of patients on the computer system
  • Adherence at all times to the Practice protocols and guidelines
  • Annual completion of all mandatory training as directed by the Practice Managers
  • Attendance of shifts is essential due to the nature of the job and patient needs

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be working towards a Customer Service Practitioner Level 2 apprenticeship standard. This will include Functional Skills in English and maths if required. 

What is the expected career progression after this apprenticeship?

Potential progression into an ongoing customer service role. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade D or 3) Desired

About the employer

We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.




Manlake Avenue


DN15 9TA

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Oct 2023