GP Surgery Receptionist Apprenticeship ONGO RECRUITMENT LIMITED
This well established medical centre in Winterton, Lincolnshire is looking to recruit a Customer Service Apprentice to provide assistance and help to patients of the Practice in a courteous and professional manner. To perform administrative duties to a high standard as required to support the efficient running of the Practice.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Oct 2023
Apprenticeship summary
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Annual wage
£10,296.00
The rate of pay for this position is £5.28. The wage will increase to NMW following the initial 12 months for aged 19 or over.
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
The role is Monday - Friday 9.00am - 5.00pm with occasional additional hours due to operational reasons.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
06 Nov 2023
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Date posted
18 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000199210
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Positions
1 available
What will the apprentice be doing?
- Reception / Administration
- Completion of a wide range of administrative tasks in line with Practice protocols
- Accurate inputting of patient data into Practice medical records
- Deal with patient telephone requests for repeat medication
- Welcome, direct and assist patients when they visit the surgery
- Make new and follow up appointments for patients on the medical computer system
- Answer the telephone as necessary and deal with calls courteously and professionally at all times
- To open and distribute the post appropriately as required
- Registration of new patients, and the completion of the registration of patients on the computer system
- Adherence at all times to the Practice protocols and guidelines
- Annual completion of all mandatory training as directed by the Practice Managers
- Attendance of shifts is essential due to the nature of the job and patient needs
What training will the apprentice take and what qualification will the apprentice get at the end?
You will be working towards a Customer Service Practitioner Level 2 apprenticeship standard. This will include Functional Skills in English and maths if required.
What is the expected career progression after this apprenticeship?
Potential progression into an ongoing customer service role.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
ONGO RECRUITMENT LIMITED
Address
Manlake Avenue
Winterton
DN15 9TA
Training
Training provider
CERT LTD
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 15 Oct 2023