Customer Service Expert Apprenticeship eStar Truck & Van (Stoke-on-Trent)

As a customer service expert apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    TBC by employer

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198963

  • Positions

    1 available

What will the apprentice be doing?

The role of a customer service expert:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviours in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

What training will the apprentice take and what qualification will the apprentice get at the end?

Working towards a level 3 apprenticeship as a Customer Service Specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

Functional skills in maths and English (if required).

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

What is the expected career progression after this apprenticeship?

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

  • Customer Support Executive 
  • Front of House - Brand Representative
  • Customer Service expert leading to after sales, service advisor or parts advisor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.

About the employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Employer

eStar Truck & Van (Stoke-on-Trent)

Address

Longport Works

Chemical Lane

Stoke-On-Trent

ST6 4PB

You must have JavaScript enabled to view a map of the location

Training

Training provider

MERCEDES-BENZ CARS UK LIMITED

Contact

apprentice_recruitment@mercedes-benz.com

01908301496

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023