Ford Vehicle Customer Service/ Parts Advisor Apprentice (Huntingdon) T. C. HARRISON GROUP LIMITED

An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. You will be handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    18 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000198944

  • Positions

    1 available

What will the apprentice be doing?

  • Safe storage of parts
  • Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
  • Monitoring and solving customer problems / enquiries and processing customer’s orders
  • The parts advisor apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
  • A parts advisor apprentice will support the dealership, improve sales and provide excellent customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 Weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Visiting the HFA academy
  • VRQ in the parts industry

What is the expected career progression after this apprenticeship?

  • A full time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
  • By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership

Requirements and prospects

Desired skills and personal qualities

No skills required

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

TC Harrison Ford have an established network of seven authorised Ford dealerships and service centres across five counties, supporting Ford and other vehicle owners and drivers throughout the UK. Both the Derby and Burton dealerships have been awarded BSI 10125 Accreditation, which is a nationally recognised standard of quality repair and business controls.

Employer

T. C. HARRISON GROUP LIMITED

Address

3 Stonehill

Stukeley Meadows Industrial Estate,

Huntingdon

PE29 6EG

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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