Kia Customer Service Parts Advisor Apprenticeship - York S.G. PETCH LIMITED

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems/enquiries and processing customer’s orders.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. May include some Saturdays. Breaks to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000198937

  • Positions

    1 available

What will the apprentice be doing?

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customer’s orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme ECAT.

A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Industry recognised Level 2 Customer Service
  • Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

  • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Math's & English (Grade C or Level 4) Desired

About the employer

SG Petch are a family run multi-franchise car & van dealership with branches in Darlington, Durham, Middlesbrough, Richmond, Sunderland and York. We are very proud of our relationships with some of the world's leading automotive manufacturers. These long standing associations enable us to bring you fantastic products and services. SG Petch has been selling new and quality used cars to customers since 1977. We pride ourselves on putting our customers and their needs at the heart of everything we do by providing quality products, competitive prices and an unbeatable sales and aftersales service.

Employer

S.G. PETCH LIMITED

Address

Jockey Lane

Huntington

York

YO32 9LG

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Training

Training provider

SKILLNET LIMITED

Contact

Charlotte Steer

charlotte.steer@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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