Customer Service Apprentice NEW LOOK LOANS LIMITED

New Look Loans are recruiting for an Apprentice to join their busy team, this is an excellent opportunity for the right candidate. Duties: Marketing receiving telephone calls Dealing with customer queries and product questions etc.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    9.00am - 5.30pm (Days to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000198852

  • Positions

    1 available

What will the apprentice be doing?

  • Marketing receiving telephone calls
  • Data inputting and finance applications
  • Dealing with customer queries and product questions
  • General support across company with filing, post and applications
  • Keeping our proposal system and lenders website up to date
  • Liaising with motor dealers, finance companies and sales people
  • Responding to emails

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

Progression on to either Business Administration Level 3 or Customer Service Specialist Level 3 for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Presentation skills

Qualifications

GCSE or equivalent English and Maths (Grade 4/C +) Desired

About the employer

New Look Loans is a specialist car finance broker situated in Hessle, East Yorkshire. We specialise in arranging car credit, motorbike finance, road legal quad bike finance, van finance and caravan finance for customers, in spite of their credit history.

Employer

NEW LOOK LOANS LIMITED

Address

Unit 2, Bridge View Park

Henry Boot Way

Hull

HU4 7DW

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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