Internal Sales Administrator Apprentice DANFAST LTD

Danfast have an exciting opportunity for an Apprentice to join them, undergoing the Customer Service Level 2 qualification. All training will be provided. To answer incoming telephone calls and process the resulting customers’ orders and enquiries, utilising the computer system.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage

    £9,609.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000198840

  • Positions

    1 available

What will the apprentice be doing?

  • To answer incoming telephone calls and process the resulting customers’ orders and enquiries, utilising the computer system
  • To make outgoing telephone calls to existing customers promoting Danfast’s products, services and special offers as appropriate
  • To prepare and send customer requested information via telephone, fax, email, post etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Essential
GCSE or equivalent GCSE English and Maths (Grade C / 4 +) Desired

About the employer

Danfast is a wholesale supply company and has been providing goods and services to industry for several decades. They are a key supplier to the leisure industry and over the last 20 years, have expanded their range to support the portable and modular buildings industry.

Employer

DANFAST LTD

Address

ENGLISH STREET

HULL

HU3 2DZ

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Contact

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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