Project Administrator Apprentice STILTZ LIMITED

To support the Project Coordination Department and Service and Breakdown with administration, telephone calls, booking of appointments and customer service.

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Closing date: 08 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9:00 am to 5:00 pm. 1-hour lunch.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Supportive administration for 2 departments
  • Answering inbound calls and making outbound calls to book appointments
  • Order checking/processing
  • Excel reporting
  • Entering warranties
  • Sending letters
  • Chasing outstanding electrical certificates
  • Chasing outstanding building control certificates
  • Booking building control appointments
  • Emails
  • Organising building equipment to be on sites and collected from sites
  • Booking hotels
  • Data entry

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administration Apprenticeship Standard.

In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.

Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.

Stiltz will train the apprentice in both administration and customer service. They will develop them in both areas and support them to build on the skills they have and to give them any new skills they require for their job role. This role will have a dedicated person to support them through their apprenticeship.

What is the expected career progression after this apprenticeship?

We are an expending and growing company. This role will be working side by side with two departments, the Service and Breakdown department and the Project Coordination department. This is a key supportive role which enables them to learn aspects of both sides of the business which is key for development and to progress into either one of these departments for various roles, upon completing of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Microsoft Office -word, excel, Excellent timekeeping, Willing to learn, Willing to develop


GCSE or equivalent Maths and English (Grade C/4 or above) Essential

Things to consider

The role is within the Operations department which is a fast-paced department dealing with other departments internally within the company and external companies. We at Stiltz operate and set a high standard of customer service and communication at all times.

About the employer

Stiltz is the world's fastest growing home lift company. Every day our unique products improve the lives of our customers, helping them live full and independent lives. We are always expanding and investing in product development and people development continuously. We want to make Stiltz the peoples Number 1 choice for Home Lifts worldwide. Stiltz also offer benefits such as: • 25 days holiday + 1 extra day off on your birthday! • Life Insurance • Pension Scheme • Enhanced Health and Wellbeing plan • Employee Referral Scheme • Cycle to Work Scheme • Fully supported induction and on-going training/development




Building E, Prime Point

Dandy Bank Road

Pensnett Estate


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Training provider



Julie Perks

01384 363314

Apprenticeship standard

Business administrator

Level 3 (A level)

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