To support the Project Coordination Department and Service and Breakdown with administration, telephone calls, booking of appointments and customer service.
Closing date: 08 Oct 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 35
Possible start date
16 Oct 2023
15 Sep 2023
Level 3 (A level)
What will the apprentice be doing?
- Supportive administration for 2 departments
- Answering inbound calls and making outbound calls to book appointments
- Order checking/processing
- Excel reporting
- Entering warranties
- Sending letters
- Chasing outstanding electrical certificates
- Chasing outstanding building control certificates
- Booking building control appointments
- Organising building equipment to be on sites and collected from sites
- Booking hotels
- Data entry
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administration Apprenticeship Standard.
In house training will be provided on an ongoing daily basis with the current finance team. You will not be required to attend Dudley College premises as the course is delivered in the workplace only. An assessor will be allocated to you to progress/help you through you course. Continual assessments, coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.
At the end of your training, you will sit an exam and submit course work as part of your assessment, and you will receive a Level 3 qualification.
Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.
Stiltz will train the apprentice in both administration and customer service. They will develop them in both areas and support them to build on the skills they have and to give them any new skills they require for their job role. This role will have a dedicated person to support them through their apprenticeship.
What is the expected career progression after this apprenticeship?
We are an expending and growing company. This role will be working side by side with two departments, the Service and Breakdown department and the Project Coordination department. This is a key supportive role which enables them to learn aspects of both sides of the business which is key for development and to progress into either one of these departments for various roles, upon completing of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
DUDLEY COLLEGE OF TECHNOLOGY
Level 3 (A level)
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