IT Technical Support Apprentice THINGCO LIMITED

We are looking for a enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices. Duties will involve supporting and maintaining cloud solutions required by multiple client projects, both during development and when live

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 8am - 4pm.

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities will include:

  • Participate as a member of the platform support team
  • Prepare and execute device tests
  • Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity
  • Provide technical support to Customer Support teams
  • Resolution of calls ranging from simple password resets to complex system queries
  • Escalation of calls to Development Team as necessary
  • Provide Company-wide IT support

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Analytical skills, Team working, Non judgemental, Patience


GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary b2b and b2c products and services to address the weaknesses in the current marketplace using ThingCo’s deep understanding of telematics.  With multiple new partners lined up to go live in the coming weeks with ThingCo products and services, and a successful fundraising round completed in December 2020.




Unit 21

Endeavour Park

Nelson Park West

NE23 6NA

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Oct 2023