ICT Apprentice SHOREFIELD HOLIDAYS LIMITED

We are looking for an enthusiastic and driven Apprentice ICT Technician to develop practical technical and commercial skills, working as part of a small team for our award-winning holiday park business across 8 locations.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage

    £23,463.00

    £11.25 per hour

  • Working week

    Mon-Thurs 8:30am – 17:30pm and Fri 8:00am – 17:00pm with 1 hour unpaid lunch

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198749

  • Positions

    1 available

What will the apprentice be doing?

This is an interesting and varied role with opportunities to progress with a range of different technical projects. To assist in delivery, you should have an excellent approach to customer service. Duties will include, but not be limited to:

  • Providing 1st, 2nd and ultimately 3rd line support across our 8 locations
  • Supporting the business functions which rely on the provision of ICT systems
  • Assisting to reduce the impact of any service problems
  • Maintaining excellent user satisfaction
  • Receiving and resolving problems by telephone, remote working, email and face to face contact with customers or colleagues
  • Assisting with hardware and software installation, documentation and support
  • Working with and advising users in accordance with internal ICT policies
  • Other duties assigned by the ICT Support Manager or a Director

We offer excellent technical training which is sure to help develop your career

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communication Technician Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

What is the expected career progression after this apprenticeship?

Progression to a full time job role for successful candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent Minimum of 4 GCSEs including English & Maths (Grade 4 or above) Essential

Things to consider

Full driving licence and vehicle to travel between sites would be advantageous. You will be required to apply to the Bournemouth & Poole College to book and attend an academic interview. For course details: https://www.thecollege.co.uk/courses/information-communication-technology-level-3-apprenticeship

About the employer

From UK staycations in our luxury accommodation and camping pitches under the stars, to holiday home ownership. Explore what we have to offer at holiday parks in Dorset, Hampshire and the New Forest. On the doorstep of the New Forest National Park and Jurassic Coast, our eight award winning holiday parks are found in the beautiful surrounds of the forest. From luscious green landscapes to serene sea views, the first-class accommodation offers the perfect setting for a great British break.

Employer

SHOREFIELD HOLIDAYS LIMITED

Address

Shorefield Country Park

Shorefield Road

Milford On Sea Lymington

SO41 0LH

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Training

Training provider

BOURNEMOUTH AND POOLE COLLEGE, THE

Apprenticeship standard

Information communications technician

Level 3 (A level)

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