Financial Services Administration Assistant Apprentice Sterling Financial Services

The position provides an opportunity to work with a small and highly skilled team of financial services administrators. Dedicated to delivering an exceptional service to high net worth clients, you will learn the skills required to administrate regulated financial advice.

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Closing date: 04 Oct 2023

Apprenticeship summary

  • Annual wage


    Applicants over 18 - £15,000 per year

  • Working week

    9am – 5pm Monday – Friday (1 hour unpaid lunch)

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key Duties and Responsibilities:

  • Scanning, printing and filing duties, as required
  • Basic letters and correspondence
  • Scheduling client meetings
  • Data entry using Excel and internal IT systems
  • Preparing report packs
  • General enquiry calls
  • Stationery monitoring / ordering
  • Assisting with the preparation of client meeting packs
  • Maintaining and updating client records
  • Downloading / printing factsheets
  • Preparing and printing mail merges 
  • E-filing and saving documents onto the cloud
  • Assisting the Business Processing Administrator with sending out LOAs and chasing providers


  • Supporting the Practice’s ongoing expansion and administrative demands
  • Answering incoming telephone calls in a professional and polite manner
  • Shredding of all confidential information
  • Keeping the office area tidy and presentable at all times
  • Team working
  • Logging all calls and emails on CRM system in line with compliance regulations

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Financial Services Administrator apprenticeship standard.

The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.

As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths. The qualified apprentice will be prepared for advancement to positions including senior administrator, mortgage adviser and financial adviser roles.

Key Learning Outcomes:

• A broad understanding of the financial services sector

• An understanding of the role of the appropriate regulatory bodies

• The importance of relationship building with clients and colleagues

• Understanding of processes and procedures relevant to the role

• How to develop commercial awareness

• Building skills and capabilities within an organisation

Professional Qualifications:

CeMAP (UKFR) module 1 – awarded by The London Institute of Banking and Finance (LIBF)

Completion of CF1 will provide a solid foundation for the learner and can lead on to progression to study in other areas.

To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.

The Apprentice is assigned a dedicated experienced mentor to guide them through the programme. Regular scheduled interactions with the apprentice ensure they are developing the Knowledge, Skills and Behaviours required to become competent in the role.

What is the expected career progression after this apprenticeship?

This apprenticeship offers a route for a career in the financial sector. A permanent position will be available upon completion of the apprenticeship dependant on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Enthusiastic, Punctual


GCSE or equivalent Maths and English (Grade C/4 or above) Essential
A Level or equivalent None specific subjects (Grade A - C) Desired

Things to consider

Please note you may be asked to complete suitability assessments as part of the recruitment process. Once you have submitted your application, you will be contacted to discuss your application and arrange a telephone interview if you meet our initial shortlisting criteria. Your application may be shared with training provider and employer.

About the employer

Sterling Financial Services, established in August 2000, has grown substantially over the years. However, we have always aimed to retain the feel of a smaller company. We offer a range of financial services, but typically provide ongoing support to those with investible assets above £500,000. Our priority is to help clients make the most of their wealth through sensible investment and tax planning recommendations, all based on their individual circumstances and objectives.


Sterling Financial Services


9 Clarendon Street




Alison Lowery

07842 013341

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Training provider


Apprenticeship standard

Financial services administrator

Level 3 (A level)

Before you apply

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