Are you looking to build a long-term career in IT? Then look no further! Start your career today with a level 3 ICT apprenticeship with Forterro and Kaplan. You will be gaining valuable workplace experience including providing reliable technical assistance to end-users, deploying hardware and diagnosing any issues.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


    The salary is up to £22,000 dependent on qualifications and experience.

  • Working week

    40 hours per week. Days and shifts tbc.

    Total hours per week: 40.00

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    15 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Duties will include:

  • Assist with supporting users on premise and remotely at various locations across UK, into Europe and beyond
  • Perform daily checks on internal systems and backups to ensure everything is operational
  • Deal with issues related to end user computers, servers, peripherals and mobile devices
  • Assist with Active Directory and Office 365 tasks
  • Assist with managing online services and corporate systems
  • Assist with the transition to the cloud for systems and services

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Apprenticeship Level 3 The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The support technician role is based around resolving system user queries and faults in a helpdesk environment. Support technicians rectify or escalate faults rapidly to reduce the impact to their customer. The network technician role is usually desk based but may involve visits to client's premises to resolve issues. Network technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role.

On and off the job training and location to be confirmed.

What is the expected career progression after this apprenticeship?

Progression to full-time position with the company, with options to diversify into various areas of the IT function. (The IT function spans the whole of Europe and beyond, with specialist roles in cyber security, data, business analysis etc, as well as IT support.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent Maths (Grade 9/A* - 4/C) Essential
GCSE or equivalent English (Grade 9/A* - 4/C) Essential

Things to consider

Benefits include: 25 days holiday. Pension contribution of 5% & 5%. Small onsite gym, onsite cafe, wellbeing support (flu shots, eye tests, mental health support). The salary is up to £22,000 dependent on qualifications and experience.

About the employer

We are part of the Forterro Group - spanning 12 product lines across multiple countries across Europe, India and America. We have a dedicated People Experience function, that drives culture and values/behaviours at the core of everything, to ensure people enjoy working for the Group, and enjoy sharing in it's successes, with bonus schemes tied to company performance.




Saxilby Enterprise Park, Skellingthorpe Road



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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2023