Customer Service Expert Apprenticeship Mercedes-Benz of Shrewsbury
As a Customer Service Expert Apprentice, you will develop first-class customer service skills. This will include understanding customer & business needs, critically evaluating customer service levels & implementing changes to improve their journey. You will do this by using appropriate resources & technology to support the needs of the customer.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
TBC by employer.
Total hours per week: 40.0
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Expected duration
15 Months
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Possible start date
01 Nov 2023
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Date posted
14 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000198671
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Positions
1 available
What will the apprentice be doing?
The role of a customer service expert:
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers
- Keeping up to date with the most recent product information
- Resolving challenges
- Understanding the extended customer journey
- Understanding how to apply different skills and behaviours in various different situations
- Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
- Apply knowledge and skills to find solutions to complex challenges
- Analyse service levels and develop options for improvement
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Specialist- Level 3 (A level)
- Functional skills in maths and English (if required)
Working towards a level 3 apprenticeship as a customer service specialist you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
What is the expected career progression after this apprenticeship?
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Customer Support Executive
- Front of House - Brand Representative
- Customer Service expert leading to after sales, service advisor or parts advisor
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
Things to consider
About the employer
Employer
Mercedes-Benz of Shrewsbury
Address
11 Vanguard Way
Battlefield Enterprise Park
Shrewsbury
SY1 3TG
Training
Training provider
MERCEDES-BENZ CARS UK LIMITED
Contact
apprentice_recruitment@mercedes-benz.com
01908301496
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Oct 2023