IT Technical Support Apprenticeship CREATE IT LTD

Rapidly growing IT support and IT solutions company are actively seeking to expand the helpdesk team with a new IT Technical Support Apprentice. The successful applicant will join the existing team supporting Create IT Group’s customer base within IT support, managed IT solutions and Cloud services

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 08:30 - 17:30

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Reporting to the Service Delivery Manager the Junior Support Analyst will be responsible for both inbound and outbound technical activities, supporting the company’s products and services supplied to customers.

The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.

As Create IT are a Managed Service Provider covering a number of customers there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware.

Some of the daily activities are, but not limited to:

  • 1st Line Customer Support – resolving low level technical fixes, increasing in difficulty over time with experience
  • Raising tickets and liaising with senior engineers to ensure support requests are actioned
  • Running daily customer back-ups
  • Hardware build for customer delivery and installation
  • Managing support ticket queue

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

  • The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician
  • The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available
  • Computer fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols
  • Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support

What is the expected career progression after this apprenticeship?

  • Full-time engineer role for the successful candidate upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Agile, Communication skills, IT skills, Logical, New Skill, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Create IT is based in Newbury, Berkshire, in the United Kingdom. Delivering IT support services, managed IT solutions, Microsoft 365, cloud computing with Amazon Web Services, and software development to customers the length and breadth of the country.




5 West Mills

1st Floor Rear

RG14 5HG

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2023