Customer Services Assistant Apprenticeship GALAXY INSULATION AND DRY LINING LIMITED

We have a fantastic opportunity for someone who is willing to learn and has the potential to grow and develop in our business. We are suppliers of insulation and associated products, and we are a majority employee-owned business . Working within our branch office you will be providing administrative support and excellent customer service.

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Closing date: 15 Oct 2023

Apprenticeship summary

  • Annual wage


    Discretionary Xmas bonus

  • Working week

    Monday to Friday 8.00 a.m. to 5.00 p.m.

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    16 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with both internal and external telephone calls and incoming post and emails
  • Order processing, petty cash control
  • Branch filing
  • Dealing with supplier and customer queries
  • General administration duties

What training will the apprentice take and what qualification will the apprentice get at the end?

On-the-job training based at our Leeds branch.

Level 2 Customer Service Practitioner Apprenticeship.

Level 1/2 Functional Skills Certificate in English and Maths if equivalent qualifications not already held.

What is the expected career progression after this apprenticeship?

A full-time position as a Branch Administrator or potential of taking up an internal sales position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Initiative, Physical fitness


GCSE or equivalent English (Grade 2 or E) Essential
GCSE or equivalent Maths (Grade 2 or E) Essential

About the employer

We are a majority employee-owned business and are suppliers and distributors of insulation and associated products primarily to the construction industry. We have a Head Office based in Sheffield with 13 branches located throughout the UK.




Galaxy Insulation and Dry Lining Limited

Unit 5, Logic Park

Skelton Moor Way

LS15 0BF

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Training provider



Jackie Cotton – HR Manager

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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