Apprentice Parts & Warranty Administrator DENNIS EAGLE LIMITED

All employees of our organisation are asked to represent our core values in all their business dealings, and candidates are required to demonstrate their understanding and commitment to representing these values. Our core values are customer focus, entrepreneurial spirit, flexibility, innovation, integrity, quality and sustainability. You will ensure outstanding parts are returned and arrange collection of outstanding self-warranty parts.

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Closing date: 24 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday-Friday between 8am-4pm.

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    25 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Job Purpose:

  • To assist in the departmental administration of the spare parts and warranty department
  • To assist in processing parts orders in line with business needs and requirements

Main Duties and Responsibilities:

  • Run daily departmental turnover data and collate info
  • Invoicing
  • Warranty admin
  • Administration of warranty parts returns
  • Consolidation of warranty process
  • Administrate monthly warranty claim
  • Internal warranty processing
  • Ensure outstanding parts are returned
  • Arrange collection of outstanding self-warranty parts
  • Stock administration
  • Collation of departmental KPI figures
  • Raising credits as applicable
  • Product rework / recall administration
  • Raising departmental purchase orders
  • Creating parts sales orders

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 Standard
  • End Point Assessment
  • Work Based Training

What is the expected career progression after this apprenticeship?

The initial requirement for the role is to support the spare parts department administration which has grown exponentially in recent years. Training will be cross-departmental so that the candidate gets a rounded understanding of the business and opportunities may arise within other departments.

We are always looking for growth opportunity in line with our entrepreneurial spirit core value, so there will undoubtably be further prospects in the wider business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Microsoft Office Literate, Tome Management


GCSE or equivalent Mathematics & English (Grade 9-4 (A*-C)) Essential
Other Confident Communicating (Grade over the Telephone) Essential
Other Use of Microsoft Office (Excel, Word & Outlook) (Grade Proficient) Essential

Things to consider

Other requirements: You must be able to arrive promptly for your shift start on time, this is essential. On occasion, you may be required to pick and pack spare parts as necessary up to 20kg utilising aircraft steps to access spare parts, you must be prepared to carry this task out.

About the employer

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.




Unit 50, Melford Court

Hardwick Grange



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Training provider



Linsay Jones


Apprenticeship standard

Business administrator

Level 3 (A level)

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