Medical Administration Apprentice SHAKESPEARE SURGERY LIMITED

We are looking for someone with excellent organisational, communication and interpersonal skills, along with the ability to work as part of a team while managing your own workload. Good IT skills are essential. The role will include dealing with appointments, organising clinics and prescription requests.

Sign in to apply

Closing date: 28 Sep 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    You will be required to work 30 hours per week, Monday to Friday, hours to be confirmed between 8am and 6.30pm. We require someone who can be flexible to work hours to cover annual leave/sick leave.

    Total hours per week: 30.0

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

During your apprenticeship, you will be required to undertake a vast range of administrative and secretarial duties. You must be confident dealing with the public and have excellent communications skills to deal with complex issues.

You will undertake a vast range of job roles including, but list not exhaustive:

  • Answering telephones and dealing with patient queries
  • Dealing with patients face to face
  • Working on practice clinical systems
  • Filing
  • Stock checking/ordering stock
  • Monitoring equipment such as vaccine refrigerator temperature checks
  • Scanning correspondence and read coding appropriately
  • Opening and distributing mail
  • Dealing with appointments
  • Organising clinics
  • Prescription requests

What training will the apprentice take and what qualification will the apprentice get at the end?

On the job training will be provided to ensure the successful candidate is fully conversant with the role and working towards NVQ Business Administrator Level 3 with the qualification provider during working hours.

Link to the Level 3 Business Administration Apprenticeship:

What is the expected career progression after this apprenticeship?

The successful candidate will gain vast experience of working in general practice. They will gain skills in how to deal with complex patients, have a knowledge of safeguarding, and how to use a vast range of clinical systems within the NHS. Also, the successful candidate will also gain experience of working alongside a PCN.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade 4/C or above) Essential

Things to consider

Flexible working Working in different practices as part of the PCN

About the employer

We are a busy GP surgery based in Chandler House in Worsley Mesnes. We operate from a purpose-built LIFT building alongside 4 other practices. We are also part of SWAN Primary Care Network and work collaboratively with practices in the local area. We have 3 GP partners 1 salaried GP, a practice nurse, health care assistant, practice manager and 4 receptionists. We are also a teaching practice and currently have 2 trainee GP’s working with us.




Chandler House

Poolstock Lane



You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.