ICT Apprenticeship POND GROUP LTD

IT Support technician providing 1st line of support on computers, basic network, active directory, maintenance, and AV. Work alongside the 2nd line of support, IT Support Manager, System Architecture and project management team to provide bespoke application support and delivering tasks for projects on time.

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Closing date: 01 Oct 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday (9:00am - 5:30pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198552

  • Positions

    1 available

What will the apprentice be doing?

The job includes:

  • Support of full Microsoft Office Suite (all versions, including Office 365)
  • Entering and updating support tickets in the helpdesk system
  • Monitoring customer servers for problems (checking backups ran successfully, disk space, anti-virus definitions, etc.)
  • Basic network troubleshooting (Wired and WiFi)
  • General support for PCs, Macs, etc. on company networks
  • Updating customers by telephone of the status of their support tickets
  • Occasional PC repair and upgrades (e.g. Hard Disk replacement, RAM)

What training will the apprentice take and what qualification will the apprentice get at the end?

ICT (Information Communications Technician) Level 3 Apprenticeship Standard 

  • You will also receive full training and support from the Just IT
  • Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualifications

What is the expected career progression after this apprenticeship?

Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade C/4 +) Essential
GCSE or equivalent Maths (Grade C/4 +) Essential

About the employer

Understanding IT is our job and knowing what your business needs is our business. At Pond, our aim is to optimise your systems and share our expertise with you, so you can put your IT systems to work. Founded in 1999, we are specialist providers of IT, telecoms and connectivity solutions. Our team of technicians love all things tech; those IT issues you don’t like to deal with, well, we do and we’ll be delighted to do it for you.

Employer

POND GROUP LTD

Address

19A WIDMORE ROAD

BROMLEY

BR1 1RL

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Training

Training provider

JUST IT TRAINING LIMITED

Contact

Hello@justit.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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