Apprentice Customer Service Assistant Oxy-Plant Ltd

Apprentice Customer Service Assistant for a house plant delivery services company based in Bolton. You will undertake your Level 2 Standard Customer Service Practitioner qualification. You will be dealing with customer queries via Hubspot as well as other duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm, 30 minutes lunch break and 2x15 minute breaks am/pm, maximum 35 hours per week

    Total hours per week: 35.0

  • Expected duration

    14 Months

  • Possible start date

    21 Dec 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the phone
  • Dealing with customer queries via Hubspot
  • Finding resolutions to customer complaints
  • Providing tracking details to customers as they need it
  • Liaising with the courier to redirect parcels, or locate missing parcels
  • Filing claims via the courier for missing parcels
  • Processing refunds
  • Adhering to the companies terms and conditions policies whilst speaking to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Intermediate level 2 Apprenticeship in Customer Service including NVQ and functional skills maths and English if required.
  • Work based learning.

What is the expected career progression after this apprenticeship?

  • A great opportunity to develop your career with an employer who supports continuing professional development.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills


Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired

Things to consider

Monday - Friday 9am - 5pm / 30 minutes lunch break and 2x15 minute breaks AM/PM maximum 35 hours per week

About the employer

Hey, we’re Oxy-Plants. A small, independent, online plant delivery company based in the heart of Bolton. Founded by 2 Boltonians, Danny & John – both with a real passion for plants and a belief that indoor plants can improve your mental health. We hope we can help improve people’s lives and spread a little joy into homes across the UK. We are still at the start of our journey with little to no-staff and try to provide the best possible experience for all our customers.


Oxy-Plant Ltd


The Cube, Coe House


Greater Manchester


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023