Apprentice Customer Service Assistant Oxy-Plant Ltd
Apprentice Customer Service Assistant for a house plant delivery services company based in Bolton. You will undertake your Level 2 Standard Customer Service Practitioner qualification. You will be dealing with customer queries via Hubspot as well as other duties.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Dec 2023
Apprenticeship summary
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Annual wage
£10,296.00
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Working week
Monday - Friday 9am - 5pm, 30 minutes lunch break and 2x15 minute breaks am/pm, maximum 35 hours per week
Total hours per week: 35.0
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Expected duration
14 Months
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Possible start date
21 Dec 2023
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Date posted
13 Sep 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000198431
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Positions
1 available
What will the apprentice be doing?
- Answering the phone
- Dealing with customer queries via Hubspot
- Finding resolutions to customer complaints
- Providing tracking details to customers as they need it
- Liaising with the courier to redirect parcels, or locate missing parcels
- Filing claims via the courier for missing parcels
- Processing refunds
- Adhering to the companies terms and conditions policies whilst speaking to customers
What training will the apprentice take and what qualification will the apprentice get at the end?
- Intermediate level 2 Apprenticeship in Customer Service including NVQ and functional skills maths and English if required.
- Work based learning.
What is the expected career progression after this apprenticeship?
- A great opportunity to develop your career with an employer who supports continuing professional development.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Standard English (Grade n/a) Desired
Things to consider
About the employer
Employer
Oxy-Plant Ltd
Address
The Cube, Coe House
Bolton
Greater Manchester
BL3 6BU
Training
Training provider
NORTH LANCS. TRAINING GROUP LIMITED(THE)
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 13 Dec 2023