IT Technical Support Apprentice (PAAC IT Ltd) PAAC IT LTD

Work on configuration and repairs to computer equipment – starting simple and growing in complexity as you learn. Take and record help desk calls.

Sign in to apply

Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday – Friday, between 09:00 - 17:30. (Exact shifts TBC)

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000198423

  • Positions

    1 available

What will the apprentice be doing?

  • Work on tickets from our ticketing system – starting simple and growing in complexity as you learn
  • Diagnose and clean infected devices and install security software
  • Help keep the premises clean and tidy
  • Open and close the office each day as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
  • Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Work well with others, Good time keeping, Desire to learn, Inquisitive

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
A Level or equivalent Computer Studies (Grade A*-C/9-4 or equivalent) Desired

About the employer

We are an IT services firm servicing organisations in Surrey, Hampshire, and West Sussex. We work for Small and Medium Enterprises (SMEs) across our region including businesses, schools and non–profits. We treat each customer individually, delivering Professional Attention and Care for their IT – it’s in our name PAAC IT.

Employer

PAAC IT LTD

Address

FIRST FLOOR

BERNAY HOUSE

LOWER STREET

GU27 2PE

You must have JavaScript enabled to view a map of the location

Training

Training provider

ESTIO TRAINING LIMITED

Contact

Megan Finn

Megan.Finn@estio.co.uk

02038342872

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.