IT Technical Support Apprentice (PAAC IT Ltd) PAAC IT LTD

Work on configuration and repairs to computer equipment – starting simple and growing in complexity as you learn. Take and record help desk calls.

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Closing date: 23 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday, between 09:00 - 17:30. (Exact shifts TBC)

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    14 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Work on tickets from our ticketing system – starting simple and growing in complexity as you learn
  • Diagnose and clean infected devices and install security software
  • Help keep the premises clean and tidy
  • Open and close the office each day as required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
  • Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What is the expected career progression after this apprenticeship?

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Work well with others, Good time keeping, Desire to learn, Inquisitive


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
A Level or equivalent Computer Studies (Grade A*-C/9-4 or equivalent) Desired

About the employer

We are an IT services firm servicing organisations in Surrey, Hampshire, and West Sussex. We work for Small and Medium Enterprises (SMEs) across our region including businesses, schools and non–profits. We treat each customer individually, delivering Professional Attention and Care for their IT – it’s in our name PAAC IT.







GU27 2PE

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Training provider



Megan Finn


Apprenticeship standard

Information communications technician

Level 3 (A level)

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