Customer Services Specialist Apprentice DSV Road Limited

To meet customers’ requirements and present as the “professional” in customer support to both internal and external customers and suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including health and safety.

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Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, between 8.30am - 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    05 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

After an initial training period of 6 months, the successful applicant will be embedded with other DSV staff at customer premises in Hammersmith. Travel to and from these will be reimbursed.
Some of the key tasks of a customer service specialist:

You will be given training and support to enable you to be fully proficient in the below:

  • Communicate effectively in a professional manner with customers and suppliers
  • Receive jobs, review for accuracy and allocate to service providers
  • Ensure legislative compliance in all areas, including customs declarations
  • Validate shipment routing against operating procedures and guidelines (exports) Confirm departure (exports)
  • Arrange collection of supplies, delivery to customer (imports) and monitor proof of delivery
  • Ensure that the company operates within all agreed operational procedures and within statutory requirements, including the provision and maintenance of a safe working environment
  • Communicate efficiently and effectively (via face-to-face, emails, telephone, etc.) with internal and external suppliers and other offices, as required by operational procedures
  • In conjunction with others, plan collection or delivery to meet the customers or their customers’ needs or requirements
  • Proactive support of customer service teams
  • Liaise with external suppliers to monitor job progress
  • Irregularity handling and escalation as appropriate to higher level (team leader or manager)


  • Earn whilst you learn - you will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship
  • Become part of a company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist Apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. 

You will have access to an online portfolio to allow you to monitor your progress and log work completed.

What is the expected career progression after this apprenticeship?

If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade (Grade 9-2) Desired) Desired

About the employer

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.


DSV Road Limited


Panalpina House

Great South West Road


TW14 8NU

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Training provider



Louise Spring

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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