Support Technician level 3 apprenticeship - Hall Park Academy REDHILL ACADEMY TRUST

Provide day to day support for Staff, students and external agencies with ICT Support with support and guidance from the Senior ICT Technician and Cluster Network Manager to ensure the effective running of system at the Academy.

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Closing date: 13 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts to be confirmed

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    15 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

ICT Support:

  • Manage own workload through the allocation of calls via the helpdesk
  • Provide day to day IT Support for the local academy
  • To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
  • To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
  • To ensure technical assistance is provided at extra-curricular events
  • Manage printing resources across the Academy
  • Maintain user accounts including creation of new user accounts where appropriate
  • Assign staff and pupil passwords
  • Provide support to the Academy in its use of media, from recording classes and events through the editing process
  • Maintain inventories, asset and security mark ICT equipment
  • Support evening events at the Academy
  • Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems

IT Resource Provision:

To take responsibility for the successful delivery of hardware-related tasks:

  • Administration of the ICT Equipment Loan system
  • Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
  • Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
  • Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
  • Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
  • Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
  • Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
  • Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

  • Installation, configuration of new/upgraded software
  • Produce user guides and offer training and ad-hoc instruction to staff users
  • On-going software monitoring and maintenance e.g. internal internet filtering software


  • Provide training and support to the apprentices, shadowing and directed learning to support with their apprenticeship
  • Attendance at staff meetings and INSET activities where relevant
  • To uphold and actively support the Trust and Academy’s policies and procedures
  • Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
  • Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Laboratory Technician Apprenticeship Standard:

  • LMP education will be your training provider
  • All learning will be complete remotely via an online platform called smart assessor

What is the expected career progression after this apprenticeship?

  • Possible full-time employment upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English/ Functional Skills Level 2 (Grade 4/C) Essential
GCSE or equivalent Maths/Function Skills Level 2 (Grade 4/C) Essential

Things to consider

Must have: 5 GCSE’s including English and Maths or 1 Year of IT Experience. Good understanding of enterprise Windows end user operating systems (windows 10 or 11)

About the employer

At Hall Park Academy, we are ambitious and aspirational for all students. We strive to ensure that they achieve the very best they can because we believe that academic success is vital in helping students reach their potential. This is the core purpose of Hall Park Academy. We have five principles that guide everything we do: · High expectations of all students · Valuing and celebrating academic achievement · Outstanding teaching for all students · Widening students’ experience through a range of extra-curricular activities including sport and the performing arts. · Equality of opportunity for all our students and staff




Mansfield Road



NG16 3EA

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Training provider



Lily Snelling

Apprenticeship standard

Digital support technician

Level 3 (A level)

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