Support Technician level 3 apprenticeship - Hall Park Academy REDHILL ACADEMY TRUST
Provide day to day support for Staff, students and external agencies with ICT Support with support and guidance from the Senior ICT Technician and Cluster Network Manager to ensure the effective running of system at the Academy.
Closing date: 13 Oct 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Shifts to be confirmed
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
15 Oct 2023
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Date posted
13 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000198385
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Positions
1 available
What will the apprentice be doing?
ICT Support:
- Manage own workload through the allocation of calls via the helpdesk
- Provide day to day IT Support for the local academy
- To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
- To ensure technical assistance is provided at extra-curricular events
- Manage printing resources across the Academy
- Maintain user accounts including creation of new user accounts where appropriate
- Assign staff and pupil passwords
- Provide support to the Academy in its use of media, from recording classes and events through the editing process
- Maintain inventories, asset and security mark ICT equipment
- Support evening events at the Academy
- Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems
IT Resource Provision:
To take responsibility for the successful delivery of hardware-related tasks:
- Administration of the ICT Equipment Loan system
- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
- Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
- Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
- Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365
To take responsibility for the successful delivery of software-related tasks:
- Installation, configuration of new/upgraded software
- Produce user guides and offer training and ad-hoc instruction to staff users
- On-going software monitoring and maintenance e.g. internal internet filtering software
General:
- Provide training and support to the apprentices, shadowing and directed learning to support with their apprenticeship
- Attendance at staff meetings and INSET activities where relevant
- To uphold and actively support the Trust and Academy’s policies and procedures
- Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
- Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Laboratory Technician Apprenticeship Standard:
- LMP education will be your training provider
- All learning will be complete remotely via an online platform called smart assessor
What is the expected career progression after this apprenticeship?
- Possible full-time employment upon completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths/Function Skills Level 2 (Grade 4/C) Essential
Things to consider
About the employer
Employer
REDHILL ACADEMY TRUST
https://www.hallparkacademy.org.uk/page/?title=Our+School&pid=9
Address
Mansfield Road
Eastwood
Nottingham
NG16 3EA
Training
Apprenticeship standard
Digital support technician
Level 3 (A level)
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