International Logistics Administrator Apprentice DSV Road Limited

To learn and understand the key elements of Freight Forwarding within DSV, such as communication with partners, managing documentation and maintaining high standards of customer service, using the knowledge gained from your industry-recognised apprenticeship and your practical working experience gained.

Sign in to apply

Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


    Annual wage £13,650.00 - £17,290.00

  • Working week

    Monday - Friday, shifts to be confirmed. For example 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Nov 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    7 available

What will the apprentice be doing?

  • To learn and understand the key elements of Freight Forwarding within DSV
  • Using the knowledge gained from your industry-recognised apprenticeship and your practical working experience gained, you will use this to become an accomplished Freight Forwarder and become an integral part of DSV’s operation and journey forward

You will be given training and support to enable you to be fully proficient in the below:

  • Accepting and processing import/export along with Cross Trade bookings
  • Communication to required network and carrier partners
  • Checking and issuing all associated documentation such as, master bills, house bills of lading and import & export customs compliance
  • Monitoring international air freight shipments from booking acceptance, liaising with network offices and carrier suppliers to ensure timely delivery at required destinations
  • Maintaining up to date visibility on all customer consignments and transit variances to adhere to customer service levels in line with SLA/SOPs
  • Customer notification and coordination of problem solving and resolutions when required
  • Ensure revenue/profit guidelines are in line with budgetary requirements
  • Ensure expected customer service levels are always maintained as the voice of the customer
  • Issuing quotations, invoicing and supplier's purchase orders
    Passing airline carrier accounts
  • General administrative duties and issuing quotations where necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 International Freight Forwarding Apprenticeship Standard  
  • Functional Skills in maths and English if exemptions cannot be provided

What is the expected career progression after this apprenticeship?

If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience, Proficient in Microsoft Office, Positive attitude, Willingness to learn, Punctual and reliable


GCSE or equivalent Maths and English (Grade 9-2) Desired

Things to consider

Important: You must be able to start employment before the end of September. Access to the company discount voucher scheme offering discounts on high street brands, cinemas, restaurants and mobile networks.

About the employer

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.


DSV Road Limited


Panalpina House

Great South West Road


TW14 8NU

You must have JavaScript enabled to view a map of the location


Training provider



Louise Spring

Apprenticeship standard

International freight forwarding specialist

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.