Patient Services Team Member Apprentice Castle Donington Surgery

Castle Donington Surgery have a great opportunity for a Patient Services Team Member Apprentice to join the team. You will provide administration support to the practice team learning a wide range of tasks including, but not limited to, answering the phone, booking appointments, scanning and processing NHS mail.

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Closing date: 20 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am-4:30pm.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the phone 
  • Booking appointments 
  • Answering queries or signposting to the correct place 
  • Processing NHS mail including post in and out, electronic letters and emails
  • Reception duties including; greeting patients, answering the phone and keeping reception area tidy 
  • Helping with patient records movement

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

What is the expected career progression after this apprenticeship?

  • Administration in general practice
  • Will complete our suite of electronic training modules

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Castle Donington Surgery is a general practice surgery based in Castle Donington and operating in the surrounding area


Castle Donington Surgery





DE74 2LB

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Training provider



Wendy Taylor


Apprenticeship standard

Business administrator

Level 3 (A level)

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