Business Administrator Apprentice CITYSPRINT (UK) LIMITED

CitySprint (UK) Limited are offering the chance for a candidate to take part in a Business Administrator Apprenticeship. Support the Service Centre Manager/Operations Manager & all warehouse/operational functions within the Service Centre ensuring duties are carried out in line with customer SLA’s. To offer support to the operations teams of the Service Centre, ensuring customer service levels are maintained and duties are carried out in line with internal processes.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday; 9.00am - 5.30pm (Breaks to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Nov 2023

  • Date posted

    13 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Collaborate effectively with all stakeholders (Drivers, Service Centre Colleagues, Clients, Suppliers)
  • Act as a CitySprint ambassador
  • Demonstrate a strong customer orientation and build successful/strong customer relationships
  • Actively promote a positive work environment
  • Where necessary support the optimisation of all courier resources across the national network
  • Ensure all paperwork and systems are maintained efficiently and accurately and in line with business requirements
  • Support site housekeeping in line with Health and Safety requirements
  • Proactively support site housekeeping in line with Health and Safety requirements
  • Understand business patterns and proactively contribute to planning for success in peak periods

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Each new colleague will receive a welcome induction along with department specific training on all the systems
  • Each new colleague will receive a bespoke training plan and objects to achieve

Apprenticeship Training

  • Programme: Business Administrator Apprenticeship
  • Level: 3
  • Course Type: Apprenticeship Standard

Apprenticeship Delivery: Work based qualification. A tutor will visit you every 4-6 weeks in your workplace.

Units Covered:

The apprenticeship programme is made up of different units. Apprentices will be assessed on their knowledge, skills and behaviours throughout the apprenticeship and tracked online using an e-portfolio.

These are grouped into 3 themes which complement each other and are as follows:

  • Core Business & Administration
  • Managing Self & Personal Skills
  • Using Resources & Achieving Results.


After each theme is complete, a Mock End Point Assessment is carried out to ensure apprentices are prepared for the End Point Assessment at the end of the programme.

After a minimum of 372 days and successful delivery of the programme, the end point assessment will take place. The end-point assessment is a synoptic assessment of the skills, behaviours and knowledge that have been developed throughout the apprenticeship.

End-Point Assessments will involve an independent assessor carrying out final assessments with the apprentice, to ensure that the competences and learning within the ‘Apprenticeship Standard’ have been met.

Apprentices can achieve a pass, merit or distinction dependent on how well they perform in their End-Point Assessment.

Functional Skills:

Apprentices also work towards a Level 2 qualification in English and maths in the first half of the programme if they have no prior exemption (GCSE’s A – C or equivalents in English and Maths).

What is the expected career progression after this apprenticeship?

  • If we have an open vacancy, then we always try to offer a full-time role after completing the apprentice programme

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English (Grade A*-E/3-9) Desired
GCSE or equivalent Maths (Grade A*-E/3-9) Desired

Things to consider

Onsite work in our Norwich office.

About the employer

We are UK’s same day courier experts. Shipping, courier & delivery services across the UK.




Unit 32 & 34 Hellesdon Hall Industrial Estate



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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023