IT Support and Recruitment Technology Apprentice 5Values

This is an exciting new role to support a leading recruitment consultancy in Bristol. 5Values work in the IoT and Video Tech space, and are growing rapidly, having built an excellent reputation in their field. They are looking for a passionate IT apprentice to help support the team with IT and tech, as well as helping with exciting new projects.

Sign in to apply

Closing date: 30 Sep 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8:30am-5:00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Oct 2023

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will work closely with their external IT support company and the 5Values team to understand what software and tools might be useful for them to perform better in their role both strategically and with high efficiency.

It is imperative that you have a keen interest in IT, Technology and have a commercial understanding of what software can lead to cash creation quicker, by taking the time to understand the recruitment lifecycle.

They are very interested to pursue their interests in Automation and Artificial Intelligence, keeping them ahead of our competition and integrating these tools into our business

You will learn:

  • Troubleshooting Technical Issues
  • Hardware and Software Setup
  • User Account Management
  • Basic Network Support
  • Cybersecurity Assistance
  • Software Updates and Patch Management
  • Inventory Management
  • Basic System Administration
  • Audiovisual Support.
  • IT Asset Management
  • IT Training and Workshops for employees
  • Assist in liaising with IT vendors and service providers for equipment repairs, warranty claims, and technical support.
  • Compliance and Data Protection
  • Help Desk Support

Person Specification

  • Basic Technical Support Experience: Prior experience in providing technical support, even at a personal level, can be valuable.
  • Customer-Facing Experience: Experience in a customer service role, whether in-person or remotely, can help develop communication and empathy skills.
  • Basic Networking Knowledge: Familiarity with networking concepts, such as IP addresses, subnetting, and basic troubleshooting, is beneficial.
  • Operating Systems Familiarity: Some exposure to various operating systems (Windows, macOS, Linux) and their basic functions.

What training will the apprentice take and what qualification will the apprentice get at the end?

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

  • Data security
  • Hardware & software
  • Computer networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced-Data Security
  • Computer Networks
  • IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

What is the expected career progression after this apprenticeship?

5Values understand the importance of training and development and there will be exciting career progression opportunities for the right candidate. Previous apprentices have gone on to enjoy long and successful careers within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C Or above) Essential
GCSE or equivalent Maths (Grade 4/C Or above) Essential

About the employer

5Values are striving to provide an environment where their team can thrive, continually improve, enjoy their work and, ultimately be the best they can be! They invest in training and development, work with their employees to provide tailored personal development plans and, provide access to an annual professional development fund of £1000 per employee. They promote based on attitude and behaviour first rather than just numbers (though of course, they are important!). They pride themselves on having the best tools for the job. Everyone is set up to succeed with the cutting-edge technology and services available you would expect from a tech lead company like theirs! They have a real team spirit, and are of course a social bunch, with events occurring monthly and a variety of team-building initiatives each quarter, they care about their employees and understand that life isn’t just about work. At 5Values, they are passionate about their environment and values. They are an Equal Opportunity Employer, they highly value diversity and inclusion and welcome all applicants to apply regardless of their race, age, gender, disability, sexual orientation, or religion. Additionally, they heavily promote a healthy work-life balance with 8:30-17:00 working hours, 29 days holiday + Bank Holidays, an hour and a half for lunch with two additional breaks throughout the day. They operate on self-accountability and say a big NO to micro-managing!




One Castlepark

Tower Hill



You must have JavaScript enabled to view a map of the location


Training provider



Lydia Thornton


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.