Apprentice GP Receptionist/administrator Primrose Bank Medical Centre

A fantastic opportunity has arisen for a Customer Service Apprentice at Primrose Medical, who are a collective of GP Surgeries based at Larkhill Medical Centre and Ewood Medical Centre.

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Closing date: 30 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Flexible 3 days 08:00 - 18:30 shift pattern plus day-release.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    15 Nov 2023

  • Date posted

    12 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages
  • To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc.
  • Provide routine receptionist/administrative support e.g. photocopying, filing, emailing, etc
  • Maintain manual and computerised records/management information systems
  • Deal with face to face enquiries and signing in patients and visitrs
  • Operate office equipment e.g. photocopier, shredder, scanner, etc
  • To undertake personal development through training and other learning activities including performance management, as required
  • Be aware of and comply with policies and procedures relating to health, safety and security, patient confidentiality and data protection, reporting all concerns to an appropriate person

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful applicant will undertake a Customer Service Practitioner Level 2 Qualification with Blackburn College 

What is the expected career progression after this apprenticeship?

  • Upon successful completion of the Level 2 qualfication, the Apprentice will progress to Level 3 Business Administration 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Pension, Flexible working arrangements

About the employer

A fantastic opportunity has arisen for a Customer Service Apprentice at Primrose Medical, who are a collective of GP surgeries based at Larkhill Medical Centre and Ewood Medical Centre.


Primrose Bank Medical Centre






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Training provider



Apprenticeship Team

01254 292500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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