Customer Service Apprentice Bath and North East Somerset Council

Are you looking for your next step having just finished your exams or are you looking for a change in career? This could be an exciting opportunity to join the Neighbourhood Environmental Services team as a Level 2 Customer Services Apprentice. Our team is responsible for delivering services to residents and business on behalf of the Council.

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Closing date: 11 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    11 Nov 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide telephone cover for the office taking messages and responding to enquires, from members of the public, Councillors, contractors and other Council departments, to ensure a high level of customer service is delivered
  • Administer the “general waste enquiries”, “report it” and “Fix my street” requests from businesses and residents
  • Ensuring appropriate close down on reports once completed.  Respond to businesses and residents with appropriate action by telephone and email as required
  • Provide general administrative support, such as photocopying, data inputting, scanning, laminating, envelope stuffing and word processing
  • Take minutes at meetings
  • Collect, open and distribute the post
  • Training on the job will be provided with the chance to also attend corporate training sessions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • The apprenticeship will be delivered as a combination of face to face and online
  • Functional skills in maths and English if required

What is the expected career progression after this apprenticeship?

The position is fixed term but there may be opportunity to apply for a vacant position should it be available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working


GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C above) Desired

Things to consider

The postholder will be based in the operational depot sites in Bath and Keynsham. There may also be a requirement to work at The Civic Centre, Keynsham and other locations within the council as required. Interviews will commence on the 25th July 2023.

About the employer

Bath and North East Somerset Council are a Local Authority.


Bath and North East Somerset Council


Lewis House

Manvers Street



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Training provider



Laura Joy


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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