IT Support Apprentice M M BIO LIMITED

We’re looking for an enthusiastic IT Support Apprentice to provide technical support for our end users. You’ll be working within a friendly and experienced IT team to provide in-person and remote technical support, administer and configure our IT systems and help develop our internal processes.

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Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage

    £19,500.00

  • Working week

    Monday - Friday (Times to be confirmed). Hybrid working.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    23 Oct 2023

  • Date posted

    11 Sep 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000197646

  • Positions

    1 available

What will the apprentice be doing?

Specific duties may include, but are not limited to assisting in the following areas:  

  • User Service and Support: Follow up and monitor service and support requests to deliver 1st line technical support to our end users
  • On-Boarding: Assist with the IT on-boarding programme to ensure an excellent and seamless user experience for new starters
  • Device management: maintaining, building, and configuring IT equipment, Mac, Windows, Android and IOS
  • Systems Administration: Help maintain and Identify opportunities to develop and optimise our existing IT services, ensuring that they meet the needs of our users
  • Process improvement: Proactively seeking opportunities to utilise technology to streamline and improve business processes
  • Promote and Improve Information Security: Work towards applying industry best security practices to reduce the cyber risk to the business

Other Duties:

  • Office equipment maintenance and support - including meeting rooms and print
  • Setting up IT and AV equipment for events  
  • Creating or updating documentation
  • Software licence administration

What training will the apprentice take and what qualification will the apprentice get at the end?

Duration:

  • 13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Information Communications Technician Apprenticeship

What is the expected career progression after this apprenticeship?

  • Employment as a full time IT Support Technician
  • A bespoke training and personal development plan will be created, giving the opportunity to learn interesting new skills

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade A*-C 9/4) Essential
GCSE or equivalent Maths (Grade A*-C 9/4) Essential

Things to consider

This is a hybrid role with a minimum of 1 day a week in the office. You can also choose to work in the office more often if needed. You should have a suitable and safe space to work when working from home. As this is a support role, there will be additional time in the office to provide in-person support, on-board new users, help set up events or maintain office equipment. Please consider your transport needs, you should be able to travel to the office as and when needed. There are excellent public transport links to Milton Park, including local bus services and a frequent shuttle bus to Didcot Parkway. For drivers there is ample parking on site and secure bicycle storage just in front of our building.

About the employer

M:M Bio is an ecosystem of drug discovery companies, researching therapies for a range of cancers. We share an office in Milton Park, Abingdon with three biotech companies: Grey Wolf, Pathios and 35Bio. We form a tight knit community of people with a common goal. These companies are at the cutting edge of research into new cancer treatments. Grey Wolf is currently running a clinical trial in Australia and Spain with further clinical trials in the pipeline.

Employer

M M BIO LIMITED

Address

99 PARK DRIVE

MILTON PARK

MILTON

OX14 4RY

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Training

Training provider

ABINGDON AND WITNEY COLLEGE

Contact

apprenticeships@abingdon-witney.ac.uk

01235216216

Apprenticeship standard

Information communications technician

Level 3 (A level)

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