IT Support Apprentice M M BIO LIMITED
We’re looking for an enthusiastic IT Support Apprentice to provide technical support for our end users. You’ll be working within a friendly and experienced IT team to provide in-person and remote technical support, administer and configure our IT systems and help develop our internal processes.
Closing date: 09 Oct 2023
Apprenticeship summary
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Annual wage
£19,500.00
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Working week
Monday - Friday (Times to be confirmed). Hybrid working.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
23 Oct 2023
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Date posted
11 Sep 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000197646
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Positions
1 available
What will the apprentice be doing?
Specific duties may include, but are not limited to assisting in the following areas:
- User Service and Support: Follow up and monitor service and support requests to deliver 1st line technical support to our end users
- On-Boarding: Assist with the IT on-boarding programme to ensure an excellent and seamless user experience for new starters
- Device management: maintaining, building, and configuring IT equipment, Mac, Windows, Android and IOS
- Systems Administration: Help maintain and Identify opportunities to develop and optimise our existing IT services, ensuring that they meet the needs of our users
- Process improvement: Proactively seeking opportunities to utilise technology to streamline and improve business processes
- Promote and Improve Information Security: Work towards applying industry best security practices to reduce the cyber risk to the business
Other Duties:
- Office equipment maintenance and support - including meeting rooms and print
- Setting up IT and AV equipment for events
- Creating or updating documentation
- Software licence administration
What training will the apprentice take and what qualification will the apprentice get at the end?
Duration:
- 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Approximately four on-site assessment visits per year
- Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and Maths
- Level 3 Information Communications Technician Apprenticeship
What is the expected career progression after this apprenticeship?
- Employment as a full time IT Support Technician
- A bespoke training and personal development plan will be created, giving the opportunity to learn interesting new skills
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C 9/4) Essential
Things to consider
About the employer
Employer
M M BIO LIMITED
https://www.molecule2medicine.com/
Address
99 PARK DRIVE
MILTON PARK
MILTON
OX14 4RY
Training
Training provider
ABINGDON AND WITNEY COLLEGE
Contact
apprenticeships@abingdon-witney.ac.uk
01235216216
Apprenticeship standard
Information communications technician
Level 3 (A level)
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